NHTSA Complaint #10919368 — 2007 LEXUS IS 250

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10919368
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE:BODY
Date of Incident	January 1, 2015
Date Filed	October 27, 2016
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MELTING DASH - I HAVE THE LEXUS "MELTING DASH" PROBLEM ON MY IS250 AND HAVE WAITED FOR 1 1/2 YEARS, WITH NO RESOLUTION. MY LOCAL DEALERSHIP SAYS THEY HAVE NOT RECEIVED ANY DASHES FOR OVER 6 MONTHS AND HAVE NO IDEA WHEN THEY MIGHT ARRIVE. MY DASH HAS MELTED INTO A SLICK BLOB AND THAT BECOME A SIGNIFICANT SAFETY HAZARD. WHEN DRIVING DURING THE DAY, THE SUN REFLECTS ON THIS MELTED SURFACE AND BLINDS THE DRIVER. I HAVE NOTIFIED CERRITOS LEXUS AND LEXUS CORPORATE OF THIS SAFETY ISSUE. FORCING CUSTOMERS TO DRIVE UNSAFE VEHICLES WITH NO EXPECTATION OF WHEN A SOLUTION IS AVAILABLE IS UNACCEPTABLE. THIS SHOULD BE LISTED AS A RECALL DUE TO THE DRIVER/PASSENGER SAFETY CONCERNS. WHAT AM I SUPPOSED TO DO? I'M TELLING MY WIFE NOT TO DRIVE UNLESS IT'S AN EMERGENCY. *TR

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#11130286 — September 18, 2018 — THE DASH IS MELTING. AND THE DOOR PANELS ARE RELEASING BLACK TAR LIKE MATERIALS.

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