NHTSA Complaint #10919243 — 2011 JEEP WRANGLER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10919243
Vehicle 2011 JEEP WRANGLER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 5,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I HAVE A 2011 JEEP WRANGLER. I HAVE HAD MY JEEP INTO THE DEALERSHIP FOUR TIMES SO FAR FOR A LEAKING ROOF. EACH TIME I GET IT BACK IT IS SUPPOSED TO BE FIXED AND THE PROBLEM IS WORSE. I PD THEM $1500. ON THE FIRST VISIT. THEY EVEN SENT IT BACK TO ME WET ONCE. IT HAS HAD SO MUCH WATER IN IT SO MANY TIMES I WONDER IF IT HAS MOLD. I HAVE HAD IT DETAILED AND DRIED SEVERAL TIMES, BUT WHAT ABOUT WHAT I CAN'T SEE, IN THE VENTS...EVERY TIME I TURN ON THE AC OR HEATER OR DEFROST AM I BLOWING MOLD SPORES ALL OVER AND THEN BREATHING THEM IN? IT HAS BEEN SO WET INSIDE AFTER A BAD RAIN I HAD CONDENSATION ON THE ROOF...INSIDE MY JEEP. EVERYTHING IN MY JEEP GETS WET, COATS, TOWELS, MAIL OR ANY PAPER, DAMP AND SOFT. IT SEEMS TO ME THAT THEY'VE KNOWN ABOUT THIS PROBLEM, BUT REFUSE TO TAKE RESPONSIBILITY FOR THEIR MANUFACTURING ERROR. HOWEVER THEY HAVE DISCONTINUED THE FREEDOM STYLE TOP. IT SEEMS LIKE A WAY TO GET OUT OF ACTUALLY RECALLING THE STYLE, THEY'LL JUST CALL IT DISCONTINUED. I AM SO DISAPPOINTED IN MY EXPERIENCES W/THIS, IN TOTAL THEY'VE HAD MY CAR FOR AT LEAST A MONTH, WORKING ON A WATER LEAK. SEEMS LIKE QUITE A BIT OF TIME, MY JEEP MUST HAVE LEAKS EVERYWHERE. I HAVE NEVER REMOVED ANY OF THE PIECES ON MY TOP, SO IT CAN'T BE THAT I'M NOT PROPERLY PUTTING THEM BACK ON. JEEP HAS CONTINUED TO MAKE MONEY BY CHARGING CUSTOMERS TO REPLACE SEALS, AND SENDING PEOPLE HOME W/A LEAK WORSE THAN WHEN THEY TOOK IT IN. I'VE ASKED THEM TO CLEAN THE INSIDE OF THE VEHICLE AND THE VENTS, I DON'T KNOW IF THOSE THINGS WILL HAPPEN AS IT IS IN THE DEALERSHIP NOW 9 DAYS THIS TIME AND DON'T KNOW WHEN I'LL GET IT BACK. THE FIRST YEAR I HAD MY JEEP THE PASSENGER DOOR POPPED OPEN WHILE I WAS DRIVING. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE SEAL FREE OF CHARGE BECAUSE IT WAS DEFECTIVE. *TR

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