NHTSA Complaint #10918731 — 2008 GMC ACADIA

CHECK ENGINE LITE GOES ON AND OFF APPEARS TO BE TIMING CHAIN. WE HAVE A 2008 GMC ACADIA THAT HAS HAD OVER $4000.00 IN REPAIRS SINCE WE PURCHASED IT IN 2010. THE MOST CURRENT IS THAT THE TIMING CHAIN NEEDS TO BE REPLACED AT THE COST OF $3500.00. I HAVE READ ALL 167 COMPLAINTS FROM OTHER CUSTOMERS POSTED ON THE CONSUMER AFFAIRS WEBSITE REGARDING THE 2007-15 GMC ACADIA. I COMPILED A LIST OF ALL REPORTED PROBLEMS BY YEAR/MAKE OTHER CUSTOMERS REPORTED ON THEIR ACADIAS. GMC HAS EXTENDED WARRANTY FOR THE TIMING CHAIN FOR 2007 AND 2009, NOT 2008 THOUGH. ALL OF OUR PREVIOUS REPAIRS HAVE BEEN REPORTED BY OTHERS ALSO. 2 OF MY REPAIRS HAD RECALLS AFTER WE HAD PAID FOR THE REPAIR. HAVE BEEN REIMBURSED BY GMC FOR PARTS ONLY FOR STABILIZER KIT, POWER STEERING PUMP ASSEMBLY AND RACK N PINION BUT NOT THE LIFTGATE YET. I CONTACTED GMC CUSTOMER CARE REQUESTING THEY LOOK INTO INCLUDING THE 2008 BUT WAS TOLD IT ISN'T INCLUDED AND ALL THEY COULD DO IS GIVE US A $2000.000 VOUCHER FOR A NEW OR LEASED GMC. (CASE #8-1702070910) I TRIED TO CONTACT GMC AT A HIGHER LEVEL ([email protected]) SENDING THEM A REQUEST TO REVIEW 2008 RECALLS FOR SWAY BAR END LINKS. FRONT AND BACK ROTORS, SUN ROOF LEAKING, FRONT GAS STRUTS, PURGE VALVE, VENT CONTROL SOLENOID AND AMPLIFIER. INCLUDED A COPY OF MY REPAIR LOG AND SUMMARY OF COMPLAINTS ON CONSUMER AFFAIRS FOR 2007-15 ACADIAS. THEY RESPONDED WITHIN 36 HOURS BY HAVING TIFFANY (THE ORIGINAL CONTACT AT GMC) TELLING AGAIN ALL THEY CAN DO IS THE $2000.00 VOUCHER. SO I CAN ONLY ASSUME THEY DID NO RESEARCH AT ALL AND I'M OUT OF LUCK. I THINK GMC NEEDS TO BE HELD RESPONSIBLE FOR THEIR PRODUCTS AND CUSTOMERS AND NOT TELL ME THEY A MAN MADE PRODUCT, THEY DON'T LAST FOREVER. THANK YOU FOR YOUR TIME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR