NHTSA Complaint #10915172 — 2009 SCION TC

WE ARE HAVING A PROBLEM WITH OUR 2009 TOYOTA SCION USING EXCESSIVE OIL. WE HAVE TO PUT A QUART OF OIL IN EVERY 1,200-1,500 MILES AS THE CAR IS USING EXCESSIVE OIL. THIS IS A SAFETY ISSUE AS THE ENGINE WILL BLOW UP IF IT RUNS OUT OF OIL. THE OIL LIGHT HAS COME ON AND WE HAVE PUT OIL IN BUT THE LAST TIME WE CHECKED THE OIL, IT WAS LOW AND THE LIGHT DID NOT COME ON. IN MAY OF THIS YEAR, THE CAR WAS PUT ON THE OIL CONSUMPTION PROGRAM. WE BROUGHT THE CAR BACK WITH 1,200 AND THEY SAID THE CAR PASSED THE PROGRAM. AFTER 1,500 MILES, THE CAR WAS A QUART LOW ON OIL SO WE TOOK IT BACK TO TOYOTA IN SUNNYVALE, CA. THEY ADDED A QUART OF OIL AND ADVISED US TO BRING IT BACK IN JANUARY FOR A SECOND OIL CONSUMPTION TEST. THE SERVICE ADVISOR AND THE TECHNICIAN WHO PUT TH EOIL IN BOTH AGREED THAT THE CAR IS BURNING OIL AND STATED THAT IT IS WITHIN TOYOTA'S GUIDELINES OF BURNING 1 QUART OF OIL EVERY 1,200 MILES WHICH IS TOTALLY RIDICULOUS. WE SHOULD NOT HAVE TO PUT IN A QUART OF OIL EVERY 1,200 MILES. THIS IS A SAFETY ISSUE AND SHOULD BE RESOLVED BY TOYOTA BY REPLACING THE PISTON RINGS IN THIS MOTOR.