NHTSA Complaint #10910816 — 2013 KIA OPTIMA

AFTER PURCHASING THE VEHICLE BRAND NEW WE NOTICED A PROBLEM WITH THE STEERING. WHEN YOU TURNED THE STEERING WHEEL WHILE STOPPED YOU WOULD GET A LOUD KNOCKING NOISE. THE POWER STEERING RACK WAS REPLACED TWICE ALREADY AND THE VEHICLE JUST NOW HAS 43,000 MILES. OUR BIGGEST CONCERN HAS BEEN AN ENGINE KNOCKING NOISE THAT STARTED TO OCCUR AT JUST OVER 35,000 MILES WHEN YOU START VEHICLE. WE HAD BROUGHT OUR VEHICLE TO LIBERTYVILLE KIA IN LIBERTYVILLE, IL FOR OUR PROBLEM AND THEY SAID THEY COULD NOT DUPLICATE WHAT WE ARE HEARING. THE SERVICE MANAGER VERBALLY TOLD ME TO WAIT FOR IT TO GET WORSE THAT IT IS HARD TO GET KIA TO COVER THIS KNOWN ENGINE PROBLEM. AFTER REACHING OUT TO KIA WITH THIS ENGINE PROBLEM AND GETTING NO HELP EXCEPT THEM BLAMING US FOR LACK OF OIL CHANGES AND MAINTENANCE. WHICH WAS ABSURD WHEN WE ONLY TOOK THE VEHICLE TO KIA FOR SERVICE SINCE PURCHASING NEW. FILED A FORMAL COMPLAINT WITH ILLINOIS ATTORNEY GENERALS OFFICE LISA MADIGAN TO GET HELP WITH THIS AND KIA HAS BOTCHED THEIR RECORDS AND STILL SDAYS WE HAVE NOT MAINTAINED THE VEHICLE PROPERLY. BUYERS OF KIA AND HYUNDAI I STRONGLY URGE TO THINK AGAIN. I HOPE EVERYONE THAT HAS HAD PROBLEMS LIKE THIS GET THE HONEST HELP THEY DESERVE.