NHTSA Complaint #10908064 — 2008 GMC ACADIA

1) A TRANSMISSION SWITCH PLATE ERROR - WARRANTY REPAIR (GMC NEVER PAID MY HOTEL/RENTAL CAR CLAIM. ON HWY WITH FAMILY. 2) TRANSMISSION ISSUE - PAID CLOSE TO $2000. I ASKED IF THIS WOULD LEAD TO TRANSMISSION FAILURE; THEY TOLD ME NO, CAR WOULD BE GOOD TO GO.THE PERSON WHO HELPED ME NO LONGER WORKS AT THE EL PASO DEALERSHIP WHEN I REPORTED HE TRIED TO OVERCHARGE ME. DRIVING ON HWY IN EL PASO WITH KIDS. 3) TRANSMISSION - PAID $4000+ FOR TRANSMISSION (GMC CLAIMS NOT RELATED TO THE PREVIOUS REPAIR); DISCUSSED WITH SERVICE DEPT IF WE SHOULD SPEND MORE MONEY ON THE CAR...THEY TOLD ME THE NEW TRANSMISSION WOULD WORK. (MILEAGE WAS 125K) THE TRANSMISSION FAILED WHILE MOVING FROM EL PASO TO COLORADO SPRINGS...NO SAFE PLACE TO STOP. 4) 2 MOS LATER (NOW) - CLAIM THE TIMING BELT FAILED AND RH TIE RODS NEED REPAIR AND THEY SAY I DECLINED A REPAIR. I NEVER DISCUSSED THIS NEEDED REPAIR AND THE POSSIBILITY OF A $2600 REPAIR FOLLOWING THIS $4000 REPAIR...SO IF THEY MENTIONED IT, THEY NEVER SAID YOU HAVE $6600 WORTH OF WORK IN FRONT OF YOU. I ALREADY WAS CONCERNED ABOUT PAYING $4000 AFTER PAYING $2000. IT HAPPENED ON HIGHWAY. GMC IS MORE THAN AWARE OF THESE ISSUES WITH THEIR CARS AND THEY ARE LEAVING THEIR CUSTOMERS TO DEAL WITH IT. I HAVE A 2002 GMC ENVOY AND NEVER PAID ANYTHING CLOSE IN REPAIRS. THERE ARE SERIOUS PROBLEMS WITH THIS MAKE AND MODEL. WE ARE ALSO A MILITARY FAMILY WHO TRAVELS QUITE A BIT. WE STARTED GETTING ERRORS ON ROAD TRIPS AND WE EVEN HAD THE ORIGINAL WARRANTY REPAIR WHILE WE WERE OUT OF TOWN, CAUSING US TO BE STRANDED ON THE SIDE OF THE HIGHWAY IN THE WASHINGTON DC AREA WHEN OUR CAR JUST STOPPED. GMC IS SHOWING A TOTAL DISREGARD FOR ITS CUSTOMERS. THEY ARE AWARE OF THESE ISSUES AND THEY ARE NOT TAKING ANY RESPONSIBILITY FOR THEM. THEY ARE PUTTING THEIR CUSTOMERS IN PHYSICAL DANGER AND WREAKING HAVOC ON OUR FINANCES. THIS IS DISGUSTING AND UNACCEPTABLE.