NHTSA Complaint #10887591 — 2013 FORD FOCUS

ON OCTOBER 6, 2012 I PURCHASED THIS NEW AUTOMOBILE. FEBRUARY 27, 2013, THE AUTO WAS TAKEN TO A LOCAL DEALER. THERE SEEMED TO BE A SHUDDERING/DRAGGING WHEN THE GAS PEDAL WAS APPLIED FROM A COMPLETE STOP. AN INSPECTION WAS DONE AND NO PROBLEM WAS FOUND (IT WAS HAPPENING SPORADICALLY). AFTER TAKING IT IN A FEW MORE TIMES THEY STILL COULD NOT FIND A PROBLEM. AUGUST 4, 2014 I TOOK CAR A DEALER 110 MILES AWAY. AFTER DESCRIBING WHAT WAS HAPPENING, THE MECHANIC TOLD ME IT WAS PROBABLY THE CLUTCH WAS NOT ENGAGING. THEY REPAIRED IT AND IT SEEMED TO BE DRIVING MUCH BETTER. BY MID 2015, THE CAR STARTED SHUDDERING AGAIN, SO ON NOVEMBER 11, 2015, SINCE I KNEW WHAT WAS THE PROBABLE PROBLEM WAS I TOOK THE CAR TO A LOCAL DEALER AND TOLD THEM WHAT THE OTHER DEALER HAD DONE. THEY VERIFIED THE PROBLEM AND HAD THE CAR FOR SEVERAL DAYS WHILE PARTS WERE ORDERED AND A NEW CLUTCH WAS INSTALLED. THEY TOLD ME THE CAR WAS LEAKING OIL AND THEY WOULD ORDER THE NECESSARY PARTS (NEW CLUTCH). THE CAR WAS BROUGHT IN AGAIN ON 12/8/15 AND LEFT SEVERAL DAYS. THEY AGAIN ORDERED PARTS AND REPLACED DEFECTIVE ONES WITH OTHER PARTS. ON 1/18/16 THE CAR HAD TO BE TOWED TO THE DEALER BECAUSE ALL THE OIL HAD LEAKED OUT OF THE CAR. THE CAR WOULD NOT MOVE AND THERE WAS A COMPUTER MESSAGE STATING THERE WAS A PROBLEM WITH THE TRANSMISSION. AGAIN THE CAR WAS AT THE DEALER FOR SEVERAL DAYS WHILE PARTS WERE ORDERED AND INSTALLED. ON 2/16/16 THE CAR AGAIN WAS BROUGHT INTO THE DEALER. THIS TIME EXTENSIVE WORK WAS DONE ON THE CAR. THREE ENGINES WERE ORDERED AND ANOTHER CLUTCH WAS INSTALLED. I RECEIVED MY CAR BACK THE WEEK OF APRIL 5 (6 WEEKS LATER). ON 7/11/16, THE CAR HAD TO BE TOWED TO THE DEALER (50+ MILES AWAY) BECAUSE THE COMPUTER MESSAGE READ TRANSMISSION HOT STOP CAR IMMEDIATELY. AGAIN ANOTHER CLUTCH WAS PUT IN WITH OTHER PARTS DUE TO THE CLUTCH BREAKING. MY CAR WAS AT THE DEALER FOR ANOTHER 6 DAYS.