NHTSA Complaint #10884949 — 2016 CHRYSLER 200

WE HAD ONLY HAD OUR 2016 CHRYSLER 200S FOR AROUND 3 WEEKS. WHILE HEADING HOME TRAVELING EAST ON STATE RT 149 FROM WEST FRANKFORT, IL., WE HEARD A LOUD THUMP LIKE SOMETHING JUST HIT THE PASSENGER SIDE OF OUR CAR. WE PULLED THE CAR OFF AT THE CHURCH JUST 1 BLOCK DOWN THE ROAD, GOT OUT AND LOOKED TO SEE WHAT HAPPENED, NO ANIMALS HAD HIT THE CAR, NO OBJECTS WAS LAYING IN THE ROAD, AND NO ONE WAS MOWING, BUT WE HAD A STRAIGHT GASH WITH A DENT IN THE SIDE OF OUR REAR PASSENGER DOOR. IT WAS GETTING CLOSE TO DUSK AND I THOUGHT SOMETHING CAME OFF THE CAR. THE NEXT MORNING I FINALLY NOTICED THE PASSENGER FRONT WHEEL HAD THE LUG NUT MISSING AND THE STUD WAS GONE. THE RIMS CLEAR COAT IS SCRATCHED WHERE IT FELL OFF AND SLUNG BACK AND HIT THE SIDE OF OUR CAR. I CALLED OUR LOCAL CHRYSLER DEALER AND COME TO FIND OUT IT HAD BOLTS NOT STUDS. I HAD THEM ORDER ONE FORM ME. I ASKED THE SERVICE MANAGER WHAT THE CORRECT TORQUE WAS FOR THE BOLTS, INCASE ANY OTHERS WERE LOOSE. HE SAID,"103 FT/LBS". I CHECK THE TORQUE THE REST OF THE LUG BOLTS AND COME TO FIND EVERY FRONT ONE WAS LOOSE. 1 MORE ON THE PASSENGER SIDE AND 2 ON THE DRIVERS SIDE TOOK NEARLY A 1/4 TURN TO REACH TORQUE. THE REST OF THE FRONT BOLTS WERE AROUND 1/8 TURN FROM BEING TORQUED. I ONLY FOUND 1 ON THE REAR THAT WASN'T CORRECTLY TORQUED. I HAVEN'T SEEN BOLT LUGS ON AN AMERICAN CAR IN ALL MY LIFE. I HAD THE DEALER INSTALL THE NEW BOLT AND HAD HIM DOUBLE CHECK THE TORQUE ON THE OTHERS. I CONTACTED CHRYSLER CUSTOMER SERVICE AND REPORTED THE PROBLEM. I ALSO CALLED THE DEALERSHIP I PURCHASED THE CAR FROM AND DROVE IT DOWN FOR HIM TO GET PICTURES AS WELL OF THE DAMAGE. THE DEALER CONTACTED THE REGIONAL SERVICE MANAGER AS WELL ABOUT THE PROBLEM. TODAY CHRYSLER SUPPORT SAID THEY ARE NOT GOING TO FIX THE DAMAGE, BECAUSE ITS NOT A WARRANTY COVERED ISSUE.OUR LAST 15 MODEL 200 WAS BOUGHT BACK BY CHRYSLER, BECAUSE OF ALL THE PROBLEMS.