NHTSA Complaint #10882255 — 2015 CHEVROLET IMPALA

I AM WRITING THIS EMAIL IN REGARDS T MY 2015 CHEVROLET IMPALA. ON MARCH 14TH 2016 I PURCHASED A USED 2015 CHEVROLET IMPALA. WHEN I PURCHASED THE IMPALA IT HAD 12,050 MILES. MARCH 17TH 2016 ONLY THREE DAYS AFTER I PURCHASED THE CAR, I GOT IN THE CAR TO HEAD TO WORK, WHEN I TURNED THE CAR ON THERE WAS AN ERROR STATING POWER STEERING NEEDS SERVICE. THE STEERING WHEEL WOULD NOT TURN AND WAS IN A LOCKED POSITION. I CALLED THE DEALERSHIP AND AT THAT POINT THEY SAID THEY HAD TO SEND A TOW TRUCK TO PICK UP THE VEHICLE. AROUND 11:00AM THAT DAY A TOW TRUCK CAME TO PICK UP THE CAR AND I WENT WITH THE TOW TRUCK TO THE DEALERSHIP TO PICK UP A LOANER VEHICLE. A FEW HOURS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT STATING MY CAR WAS REPAIRED AND I COULD PICK IT UP. WHEN I PICKED UP THE CAR I WAS TOLD THERE WAS A COMMUNICATION ERROR WITH THE POWER STEERING PROBLEM THE SYSTEM WAS RESET AND I SHOULD HAVE NO PROBLEMS MOVING FORWARD . PLEASE SEE ATTACHED DOCUMENT DATED MARCH 17TH 2016. ON MAY 6TH 2016, I WAS BACKING OUT OF GARAGE/ DRIVEWAY AND AS I WENT TO TURN (STILL IN REVERSE POSITION) I SUDDENLY WAS UNABLE TO STEER THE CAR. I IMMEDIATELY CALLED THE DEALERSHIP AND WAS SENT TO A VOICEMAIL DUE TO THE TIME BEING AFTER HOURS. I THEN PROCEED TO TURN THE CAR ON AND OFF SEVERAL TIMES AND THE WARNING WENT OFF AND I WAS ABLE TO MOVE THE CAR INTO A SAFE POSITION ON THE ROAD. PLEASE SEE ATTACHED DOCUMENT DATED MAY 11 2016. ON JUNE 25TH 2016 IT HAPPENED AGAIN AND THIS TIME I WAS DRIVING. I THANK GOD THAT MY BOYFRIEND AND I WERE ON A SIDE STREET AND WE WERE GOING AT A VERY SLOW SPEED. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING THE CAR IN FOR SERVICE.