NHTSA Complaint #10873573 — 2015 NISSAN ALTIMA

CAR WAS BROUGHT BRAND NEW. DID NOT HAVE ANY PROBLEMS UNTIL ONE DAY MY HUSBAND WAS DRIVING TO THE DEALERSHIP TO HAVE THE CAR SCHEDULED MAINTENANCE DONE AT 3000MILES. WHILE DRIVING, THE STEERING WHEEL WENT STIFF AND HARD TO CONTROL. HE MANAGED TO DRIVE TO THE DEALERSHIP WITHOUT HURTING HIMSELF AND GETTING INTO AN ACCIDENT. THE DEALERSHIP STATED THAT THE ELECTRIC STEERING PUMP WAS THE PROBLEM AND CAR HAS TO STAY FOR 4 DAYS AND THEY CHANGED THE STEERING PUMP. A FEW DAYS AFTER, I WAS DRIVING THE CAR TO WORK WHICH IS ABOUT 2 MILES OR LESS AWAY FROM HOME, THE STEERING WHEEL WENT STIFF ON ME WHILE I WAS MAKING A TURN TO THE PARKING LOT. I HAD TO STEP ON THE BREAK TO AVOID HITTING THE ELECTRIC POLE. WENT TO THE DEALERSHIP, THEY SAID THAT THEY NEEDED TO REPAIR THE WIRING HARNESS AND SOMETHING ABOUT A RUST Y NUT THAT THEY NEEDED TO POLISH SO IT WOULD NOT LOSE CONTACT WITH THE ELECTRIC SYSTEM??? IM NOT SURE ABOUT THAT PART THOUGH. IT WAS MY HUSBAND AND THE SERVICE ADVISOR WHO HAD THAT TALK. MY CONCERN NOW IS THAT WE FEEL THAT WE HAVE A LEMON CAR. TRIED CONTACTING NISSAN CORP BUT THEY SAID THAT ALL REPAIRS HAVE BEEN DONE AND IF IT HAPPENS AGAIN THAT THEY WILL REVIEW THE CASE. MY POINT IS, THE CAR IS UNSAFE TO DRIVE. THE STEERING WHEEL WILL GIVE OUT ON YOU WHILE DRIVING AND MIGHT CAUSE AN ACCIDENT. PLEASE ADVISE US ON WHAT TO DO WITH THIS. I ALMOST HAD ONE IN THIS CAR, I DON'T FEEL SAFE HAULING MY TWO KIDS IN THIS VEHICLE ANYMORE BUT NISSAN WOULD NOT DO ANYTHING ABOUT IT- WELL I GUESS NOT UNTIL WE HAVE AN ACCIDENT. I COULD NOT EVEN BEAR TO TRADE THE CAR IN BECAUSE THE NEXT OWNERS MIGHT HAVE THE SAME PROBLEM... PLEASE HELP!