NHTSA Complaint #10861901 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10861901
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	April 26, 2016
Date Filed	April 27, 2016
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

WHEN WE FIRST BOUGHT THE EXPLORER IN 2012 THE STEERING QUIT WORKING ON A HILL AND MY WIFE CRASHED INTO A BANK AND A CONCRETE LIGHT POLE. NEVER WAS PAID BACK FOR OUR INSURANCE DEDUCTIBLE PLUS NOW WE HAVE A WRECK CAR NOT WORTH NOTHING EVEN THOUGHT IT WAS REPAIRED. FORD DID THERE UPDATE RECALL TO THE STEERING. ALL HAS BEEN FINE TILL APRIL 2016. TWICE IT HAS SHOWED A STEERING ASSIST FAULT AND THE STEERING WHEEL WOULDN'T MOVE. LUCKILY IT WAS IN THE DRIVEWAY. FORD CAN'T LOOK AT IT FOR A WEEK SO IT SITS IN OUR DRIVEWAY MY WIFE IS SCARED TO DRIVE IT AGAIN AND I DON'T BLAME HER. SO HERE WE ARE AGAIN SAME PROBLEM WHICH WAS SUPOSABLEY FIXED

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