NHTSA Complaint #10851475 — 2014 RAM 2500

TL* THE CONTACT OWNS A 2014 RAM 2500. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING), THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING VARIOUS SPEEDS. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE VEHICLE FAILED TO STAY IN POSITION AND THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO KEEP THE VEHICLE STRAIGHT. THE VEHICLE WAS TAKEN BACK TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED TO BE ALIGNED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE C CLAMPS NEEDED TO BE RE-ATTACHED TO THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE REMEDY PARTS FOR NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING) HAD BEEN REMOVED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000.