NHTSA Complaint #10849742 — 2004 TOYOTA SEQUOIA

TOOK MY 2004 TOYOTA SEQUOIA FOR SERVICE AT IRA TOYOTA OF DANVERS MASSACHUSETTS ON 9/13/2012. WAS NOTIFIED THAT A RECALL REGARDING FRAME RUST WAS ALSO AVAILABLE AND THE FRAME NEEDED TO BE INSPECTED. NEVER RECEIVED A LETTER IN THE MAIL AND THEY INFORMED ME IN PERSON WHILE AT SERVICE THAT THEY WILL COAT THE FRAME IN CRC COMPOUND. NEVER EVEN SAID IF IT WAS BAD ENOUGH (WHICH THE PHOTOS SHOW) THAT THEY WILL REPLACE THE FRAME. THEY DID REPLACE THE SPARE TIRE CARRIER DUE TO RUST. A FEW YEARS PRIOR TO 2012, PAYED 950$ AT A LOCAL BODY SHOP TO HAVE THE VEHICLE COATED IN AN ANTI RUST PROTECTION, STILL DID NOT HELP. HAVE HAD A HUGE ISSUE WITH RUST DEVELOPMENT SINCE BUYING THE CAR BRAND NEW FROM IRA TOYOTA OF DANVERS IN 2004. SINCE THE CRC WAS DONE, IT HAS CHIPPED AWAY, RUST IS STILL VERY PREVALENT ON FRAME/ALL OVER THE VEHICLE. HAVE LOST MY FRONT SKID PLATE WHILE TRAVELING DUE TO RUST, EXHAUST, CATALYTIC CONVERTER, MULTIPLE O2 SENSORS, HEAT SHIELD, BACKING PLATE, FRONT CALIPER, REAR GATE HINGES, ETC. OPENED UP A COMPLAINT WITH TOYOTA CORPORATE. SAID THAT THEY CAN DO NOTHING AND THE CRC ISN'T NECESSARILY GOING TO SOLVE THE PROBLEM, ALL OTHER ISSUES MUST BE DEALT WITH DIRECTLY BY THE OWNER. EXTREMELY UNHAPPY AND FEEL VERY UNSAFE IN VEHICLE.