NHTSA Complaint #10845993 — 2014 TOYOTA HIGHLANDER

THE REAR POWER DOOR, FIRST WAS SPORATIC, WOULD OPEN HALF WAY THEN STOP, THEN YOU HAVE TO PUSH THE DOOR OPEN AGAINST THE MOTORS, THEN, SOMETIMES IT WILL CLOSE, BUT MOST TIME IN THE RAIN, YOU HAVE TO JUMP UP AND PULL DOWN THE DOOR, AGAIN AGAINST THE MOTORS, THEY RESIST QUITE ALOT, NOW THE DOOR, OPENS 2 INCHS AND STOPS AND I CAN'T GET IT TO OPEN MORE, TOLD TOYOTA, WELL, WE HAVE ONE GUY THAT WORKS ON THAT, AND IT HAS TO DO IT IN FRONT OF HIM, SHOULDN'T A COMPLAINT ABOUT A DOOR NOT OPENING BE SAFETY RELATED, ITS A DOOR, IT WON'T OPEN AND PUSHING AGAINST MOTORS IS VERY UNWANTED FOR A DISABLED PERSON, THE LAST 2 WEEKS, EVERY TIME I GO TO STORE IT WON'T WORK, AND I HAVE MY HANDS FULL WITH GROCERY'S, I HAVE HAD TO USE SIDE DOORS, TO GET THINGS OUT WHEN IT WON'T OPEN, TOOK IT BACK FOR THE THIRD TIME TO TOYOTA AND DEALERSHIP PERSON SAID, I WAS RUDE, SAYING BS THE DOOR WOULDN'T OPEN, SO FAR, IT DOES NOT OPEN AND TOYOTA HAS NOT OFFERED A FIX, AND I NEED TO GO ON A TRIP, LOOKS LIKE A CAR RENTAL, RATHER THAN TAKE A CHANCE MY DOOR WON'T OPEN IN THE RAIN.......ITS A BACK DOOR TO A CAR, IT SHOULD OPEN AT ALL TIMES, AND NO MOTOR SHOULD BE STOPING IT, AND I WAS TOLD THEY KNOW ABOUT IT, BUT AGAIN, THE ONE PERSON IN BUILDING HAS TO SEE IT........WOW, BIGGEST CAR COMPANY IN THE WORLD AND I HAVE TO POST THIS, 4 VECHILES WITH THEM AND RETHINKING IT NOW, THE HORRIBLE JBL STEREO, IS ANOTHER POST.....BUT SHOULDN'T A DOOR OPEN AT ALL TIMES, IT DOES NOT AT THE MOMENT OF WRITING THIS, LAST NIGHT IT DID NOT CLOSE ALL THE WAY, AND THE WIND CAUSED THE ALARM TO GO OFF THIS MORNING...THE VERY MOTORS, THAT SHOULD CLOSE IT DID NOT WORK, AGAIN, IT WAS 1/2 INCH, OPEN THIS TIME....AND IT WAS RAINING ALL NIGHT.