NHTSA Complaint #10824886 — 2007 FORD EXPLORER

WE ARE ORIGINAL OWNERS. BOUGHT NEW IN 2007 WITH EXT WARRANTY. CAR WITH <THAN 60K MLS, NEVER IN AN ACCIDENT, TAKEN CARE OF. 01/31/2016 SUN WHILE DRIVING APPROX 10 MPH ON A SIDE STREET IT LOST POWER AND SHUTOFF WITHOUT WARNING. RESTARTED AFTER A FEW MIN. ON 02/01 MON 7:00 AM THE SAME HAPPENED ON THE HIGHWAY AT APPROX 45 MPH. MY HUSBAND WAS ABLE TO STEER THE ROLLING CAR OFF TO THE SHOULDER. AFTER 15 MIN RESTARTED AND TOOK IT STRAIGHT TO THE DEALER. WRENCH LIGHT WAS ON. PROMISED TO HAVE IT READY IN 4 HRS. AT 4:00 PM HASN'T BEEN LOOKED AT YET. AT 6:00 PM IT WAS ALLEGEDLY LOOKED AT BY 2 TECHS AND DETERMINED IT'S A TRANSMISSION ISSUE AND WE WERE NOW IN LINE FOR A TRANSMISSION SPECIALIST WITH 14 CARS AHEAD OF US (BY ITSELF EVIDENCE THAT THERE IS A TRANSMISSION ISSUE IN FORDS). ON THUR 02/04 (4TH DAY) GOT A CALL AT 6:PM THAT THERE IS A SHORT INSIDE OF THE TRANSMISSION AND THEY WOULD ORDER THE PART AND HAVE IT FIXED THE NEXT DAY. $1,400 TO FIX. I CALLED FORD CUSTOMER SERVICE AND OPENED A CASE AS TRANSMISSION COMPLAINTS ARE FREQUENT. WE WERE LUCKY THAT THERE WASN'T A SEMI BEHIND MY HUSBAND ON THE HIGHWAY ON MON. ON FRI 02/05 I'M TOLD THE PART WASN'T ORDERED ON THUR BECAUSE OF 4:00 PM CUTOFF. HE SAID IT WAS BEING ORDERED ON FRI AND FIXED ON SAT. ON SAT 02/06 I'M TOLD THEY NEVER HAVE TRANSMISSION MECHANICS WORKING ON SAT AND IT WILL BE FIXED ON MON. NOON ON MON I'M TOLD FORD OFFERS NO REMEDY FOR CARS OLDER THAN 6 YRS AND CASE CLOSED. STATUS OF REPAIR - HE WOULD CHECK IF THE PART CAME IN WHEN HE GETS BACK FROM LUNCH. A WEEK WITHOUT A CAR, NO INFORMATION, PART MAYBE ORDERED, CAR NOT FIXED AND FORD DOESN'T CARE IF WE DIE ON THE ROAD AND WE HAVE TO PAY FOR A FAULTY SOLENOID AND NON-REUSABLE PARTS THAT NEED TO BE REMOVED IN ORDER TO FIX THIS. FOR THE LAST 15 YEARS BOUGHT 4 NEW FORDS WITH EXT WARRANTY (NOT USED). FORD COULDN'T CARE LESS ABOUT CUSTOMERS OR THEIR SAFETY. NO MORE FORDS!!