NHTSA Complaint #10818821 — 2011 INFINITI QX56 ENGINE

Complaint Details

ODI Number	10818821
Vehicle	2011 INFINITI QX56
Component	ENGINE
Date of Incident	January 4, 2016
Date Filed	January 7, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I NOTICED THE VEHICLE STARTED MAKING A LOUD WHISTLE NOISE EMANATING FROM THE ENGINE DURING COLD START-UPS. APPROXIMATELY 2 WEEKS LATER I TOOK IT FOR SERVICE AT THE ORLANDO INFINITI DEALERSHIP ON JANUARY 5, 2016. AS SOON AS I DESCRIBED THE ISSUE THE SERVICE ADVISOR AND MULTIPLE TECHNICIANS IMMEDIATELY SAID "IS THE TIMING BELT." PRIOR TO THIS VEHICLE I OWNED A 2005 QX56 THAT I DROVE FOR 10 YEARS WITH OVER 180, 000 AND NEVER HAD ANY ISSUES. NOW I LOOK ONLINE AND EVERYWHERE I LOOK I FIND THAT IT IS A VERY COMMON ISSUE WITH THIS VEHICLE. IT IS SO COMMON THAT THE INFINITI DEALERSHIP HAS ONE TECHNICIAN DEDICATED TO WORKING THIS ISSUE ALONE. WHILE AT THE SHOP I SAW AT LEAST 5 MORE QX56 VEHICLE IN FOR THE SAME ISSUE. NOW I AM LOOKING AT A REPAIR BILL OVER $4500. I NEVER HAD ANY VEHICLE WITH 90,000 MILES AND HAVING THIS ISSUE. IT IS WAY TOO COMMON AND IT IS A CRIME THAT INFINITI HAS NOT CATEGORIZED THIS ISSUE AS A FULL RECALL. THESE ARE TOP DOLLAR LUXURY VEHICLES!!!

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