NHTSA Complaint #10818262 — 2011 DODGE RAM 5500

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10818262
Vehicle	2011 DODGE RAM 5500
Component	UNKNOWN OR OTHER
Date of Incident	January 5, 2016
Date Filed	January 5, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

THIS VEHICLE IS ON THE BUY BACK PROGRAM. CHRYSLERS 3RD PARTY TOOK SEVERAL MONTHS TO FILE THE PAPERWORK WITH A PRELIMINARY OFFER OF 35 THOUSAND DOLLARS ON THE BUY BACK. AT THE TIME THEY GUARANTEED THAT PRICE AND THAT IT COULD NOT BE LOWERED. NOW THEY ARE COMING BACK AND OFFERING 24K FOR THE SAME VEHICLE AND ARE REFUSING TO SPEAK TO US UNDER ANY CIRCUMSTANCES UNLESS WE DECLINE THE OFFER OR ACCEPT THE OFFER. FCA AND IMPARTIAL SERVICES IS REFUSING TO RE-PURCHASE OR REPAIR OUR VEHICLE THAT IS PART OF THE 13V-527 CAMPAIGN. WE HAVE BEEN FIGHTING WITH THEM NON STOP SINCE OCTOBER OF 2015 AND THEY ARE STILL REFUSING. THIS IS THE SECOND TIME I HAVE ATTEMPTED TO REACH NHTSA AND EVEN YOU GUYS ARE REFUSING TO ASSIST. SO WE STILL HAVE A BROKEN TRUCK IN OUR DRIVEWAY THAT FCA WILL NOT FIX!!!!!!!!..UPDATED 01/20/16 *BF

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