NHTSA Complaint #10816772 — 2008 KIA RONDO

BROUGHT MY CAR TO KIA DEALERSHIP UPON RE-CALL 6/2012 TO REPLACE CLOCK SPRING ASSEMBLY. 12/28/2015 - BROUGHT CAR TO SAME KIA DEALERSHIP AND FOUND THAT THE CLOCK SPRING ASSEMBLY HAD TO BE REPLACED AGAIN SINCE THE AIR BAG LIGHT CONTINUES TO STAY ON. CALLED KIA SAME DAY TO LET THEM KNOW THAT THE ASSEMBLY HAD TO BE REPLACED AND THAT THEY SHOULD BE RESPONSIBLE FOR PAYMENT. THEY STATED THAT IT WAS NOT UNDER WARRANTY AND SINCE THE DEALERSHIP REPLACED THE ORIGINAL ASSEMBLY DURING THE RE-CALL, I WOULD HAVE TO PAY THE COST FOR THE DEFECTIVE ASSEMBLY THAT WAS REPLACED DURING RE-CALL WITH THE NEWLY INSTALLED ASSEMBLY ON 12/29/2015. I BELIEVE IT IS THE KIA CORPORATIONS RESPONSIBILITY TO ABSORB PAYMENT FOR THE DEFECTIVE CLOCK SPRING ASSEMBLY THAT CONTROLS DEPLOYMENT OF THE DRIVER SIDE AIR BAG. I WILL HAVE TO PAY $271.00 PLUS TAX IN ORDER FOR THE DEALERSHIP TO RELEASE MY CAR. I SHOULD BE REIMBURSED BY KIA CORP FOR THE DEFECTIVE PART AND LABOR THAT WAS NEEDED TO REPLACE THE ASSEMBLY. INTERESTING, THEY WOULDN'T ALLOW ME TO TAKE THEIR SURVEY TO RATE THEIR SERVICE! WILL ALSO TAKE THIS MATTER TO THE BETTER BUSINESS BUREAU!