NHTSA Complaint #10809826 — 2000 CHRYSLER SEBRING CONVERTIBLE

TOOK MY CAR IN 10/23/15 TO HAVE THE TIRES ROTATED AND WAS TOLD BY THE SHOP I NEEDED NEW TIRES THAT THEY WERE ALMOST BALD AND THE THREAD INDICATORS WERE SHOWING ON ALL 4. MY TIRES HAD ONLY 20K MILES ON THEM AND THE WARRANTY WAS FOR 60K MILES. SHOP SAID THEY WOULD CONTACT FALKEN TIRES AND CALL ME BACK. FALKEN JERKED THE SHOP AROUND FOR OVER A WEEK PASSING HIM FROM DEPT. TO DEPT. RED FLAG!!!! IN THE MEANTIME I CHECKED W/ SEVERAL OTHER SHOPS AND IN ONLINE FORUMS AND REVIEWS. ALL SAID THEY HAD THEY'RE TIRES WEAR OUT IN 6-8 MONTHS OR MORE. THE SHOPS SAID BECAUSE OF THE WEAR PROBLEMS THEY WOULDN'T SELL THEM AND FALKEN HAD SHORTENED THE WARRANTY TO 40K AND 5 YEARS. MANY SUBMITTED CLAIMS AND WERE DENIED 2 OR 3 TIMES. THE SHOP WAS TOLD BY FALKEN FOR ME TO BUY NEW TIRES AND THEY'D REIMBURSE ME IF THEY FOUND A PROBLEM W/ THE TIRES. AM DISABLED ON A FIXED INCOME AND CAN'T DO THIS. WHAT GOOD IS A WARRANTY IF THE COMPANY IS GOING TO IGNORE YOU? I DON'T TRUST FALKEN THE COMPANY OR THE BRAND BASED ON THEIR DECEPTION AND NOT RECALLING A DEFECTIVE PRODUCT BASED ON MANY MANY PROBLEMS. THESE ARE FALKEN ZIEX 912'S SIZE 205/65/R15. THINGS REMAIN RIGHT AT A STALEMATE, BUT I HAVE SENT A LETTER TO THE FALKEN CEO.