NHTSA Complaint #10790170 — 2013 FORD EXPLORER

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10790170
Vehicle	2013 FORD EXPLORER
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	November 11, 2015
Date Filed	November 13, 2015
Mileage	47,435 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I WAS BACKING UP FROM PARKING SPOT IN A CITY GARAGE AND WHEN I PLACE THE CAR IN DRIVE MY POWER ASSISTED STEERING (EPAS) FAILED. I GOT THE POWER STEERING FAULT ERROR, ADVANCETRAC ERROR AND TERRAIN MANAGEMENT ERROR. THE CAR WAS TOO DIFFICULT TO MANUALLY STEER ACTUALLY NEARLY IMPOSSIBLE. IT TOOK ALMOST 1 HOUR AND 2 GROWN BIG MEN TO MANUALLY STEER IT OUT OF THE GARAGE SO THAT IT COULD BE PUT ONTO A FLAT BED TOW TRUCK. FORD CLAIMS THAT MY VIN# NUMBER IS NOT PART OF THE RECALL (14S06) FOR THIS ISSUE. THE DEALERSHIP THAT I HAD IT TOWED TO HAS QUOTED ME AROUND $2,000 TO REPLACE THE STEERING RACK. THIS IS DEFINITELY A SAFETY HAZARD AND FORD NEED TO TAKES RESPONSIBILITY AND CORRECT THIS ISSUE.

Related Complaints for the 2013 FORD EXPLORER

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#11351773 — August 28, 2020 — MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON....

#11323669 — May 7, 2020 — LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARK...

#11315336 — February 29, 2020 — THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING ...

#11309539 — February 16, 2020 — ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEAL...

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