NHTSA Complaint #10785203 — 2011 FORD MUSTANG

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 75 MPH, THE WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE DECELERATED IMMEDIATELY. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT RESTARTED THE VEHICLE AND THE WRENCH DISAPPEARED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE WAS NOT REMEDIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAGS. THE FAILURE MILEAGE WAS 58,000.