NHTSA Complaint #10779608 — 2011 FORD F-250 SD STEERING

Complaint Details

ODI Number	10779608
Vehicle	2011 FORD F-250 SD
Component	STEERING
Date of Incident	October 3, 2015
Date Filed	October 4, 2015
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN DRIVING ON A FREEWAY AT 65 MPH, THE TRUCK ENCOUNTERED A SLIGHT BUMP AND THE FRONT END STARTED SHAKING VIOLENTLY, INCLUDING THE STEERING WHEEL SHAKING BACK AND FORTH VIOLENTLY. THE TRUCK WANDERED OUT OF THE LANE DUE TO LOSS OF CONTROL OF THE STEERING. THE SHAKING ONLY STOPPED AFTER SLOWING TO ABOUT 35 MPH. THE FAILURE REPEATED ITSELF A FEW MINUTES LATER BEFORE I COULD PULL OFF THE HIGHWAY. THIS OCCURRED PREVIOUSLY (6 MONTHS / 3000 MILES AGO). THE FORD DEALER SUGGESTED I TAKE THE VEHICLE TO AN INDEPENDENT SUSPENSION MECHANIC. HE INSPECTED THE TRUCK AND SAID ALL THE FRONT END COMPONENTS WERE FINE BUT HE NOTED THAT THE STEERING DAMPER HAD ABOUT A 1" DEAD ZONE. ON HIS RECOMMENDATION I REPLACED THE STEERING DAMPER AND THE FACTORY SHOCK ABSORBERS. THIS VIDEO ATTRIBUTED TO NHTSA DESCRIBES THE FAILURE PRETTY WELL: HTTPS://WWW.YOUTUBE.COM/WATCH?V=GT8CKIQSXJE

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