NHTSA Complaint #10778132 — 2013 FORD FOCUS

THE CAR MAKES HORRIBLE NOISES WHEN IN LOW A LOW SPEED. IT HESITATES. IT MAKES HORRIBLE CRUNCHING NOISES. IT HAS BEEN TO THE DEALER MANY TIMES. THEY ALWAYS SAY THAT THEY HEAR IT, BUT THAT IT IS NOT A PROBLEM. THE VEHICLE HAS STOPPED IN THE MIDDLE OF THE ROAD. NOW, IN SEPTEMBER 2015, I HAVE RECEIVED A SOFTWARE UPDATE PROGRAM 15B22 WHICH IS EXTENDING MY WARRANTY. FORD ALREADY AGREED TO EXTEND MY WARRANTY IN 2013 BECAUSE OF MY COMPLAINTS. HOWEVER, THAT DOCUMENTATION DOES NOT SHOW UP IN THE FORD OASIS SYSTEM, BUT MR. FORD'S OFFICE ASSURES ME THAT IF I SHOW THEM THE LETTER, IT WILL HONORED. I HAVE ALL OF THE BACK UP MATERIAL FROM 2013 INCLUDING PHONE LOGS. I BELIEVE THIS IS A SAFETY HAZARD THAT CAN ONLY BE CORRECTED WITH REPLACING THE ENTIRE TRANSMISSION AT NO COST TO THE CUSTOMER. I AM VERY AFRAID THE VEHICLE WILL STALL IN THE MIDDLE OF RUSHING TRAFFIC. IT HAS STALLED IN THE MIDDLE OF THE ROAD ALREADY. I MADE MR. FORD'S OFFICE AWARE OF THIS, ALSO. I WOULD NEVER PASS THIS CAR ONTO MY CHILD OR A RELATIVE, AND I WILL FEEL GUILTY WHEN I AM ABLE TO FINALLY TRADE IT IN AN BUY A NEW VEHICLE. THE CAR SHOULD NOT BE ON THE ROAD.