NHTSA Complaint #10778047 — 2015 CHEVROLET SUBURBAN
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10778047 |
| Vehicle | 2015 CHEVROLET SUBURBAN |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 2,052 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
WE HAVE MULTIPLE PROBLEMS WITH OUR NEW SUBURBAN. AFTER TRAVELING SLOWLY OR COASTING IN TRAFFIC, WHEN I TRY TO ACCELERATE THE VEHICLE WON'T GO AND WHEN IT FINALLY DECIDES TO GO IT SHUDDERS AND VIBRATES BADLY, IT ALSO DOES THIS FROM A COMPLETE STOP, BEEN TO THE DEALER 2 TIMES SO FAR THIS AND THE LAST TIME THEY TOLD ME "IT IS A NORMAL CHARACTERISTIC OF VEHICLE". IT IS A VERY BAD ONE AND IT WILL CAUSE A WRECK! THE RADIO DISPLAY FLICKERS ALL THE TIME EVEN WHEN BACK UP CAMARA IS ON, GM HAS NO FIX FOR THIS YET EITHER! THE VEHICLE STICKER SAYS IT HAS HEATED/AC SEATS, IT DOESN'T HAVE A/C SEATS, THEY ARE AIRRATED FROM THE AIR IN VEHICLE, THAT WAS A TOTAL MISREPRESENTATION OF THE PRODUCT ON THE SALES STICKER. GM REP HAD US TEST DRIVE ANOTHER SUBURBAN AND WE DROVE 3 DIFFERENT ONES AND NOT ONE OF THE OTHERS DID THE THINGS OUR DOES. WHEN WE INFORMED GM OF THIS THEY SAID SORRY WE DON'T QUALIFY FOR A BUYBACK/REPLACEMENT. GM DOESN'T CARE TO HELP AND ITS THEIR VERY EXPENSIVE PRODUCT. I HOPE NO ONE DIES OR IS INJURED FROM THE HESITATIONS THAT GM KNOW THESE VEHICLES HAVE THAT IS 0.7 SECONDS BEFORE THE VEHICLE WILL ENGAGE OR REENGAGE WHEN EXCELERATING FROM A SLOW ROLL OR A COMPLETE STOP.
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