NHTSA Complaint #10776586 — 2014 FORD FUSION

ENGINE OR TRANSMISSION KNOCK. STEERING KNOCK FROM TURNING WHEELS ALL THE WAY TO THE LEFT AND RIGHT. WHEN IN PARK, REVERSE, OR NEUTRAL THE KNOCK BEHIND THE FIREWALL IS NOT HEARD. WHEN IT IS IN DRIVE AND STOPPED AT A LIGHT OR WITH THE ELECTRONIC EBRAKE ON WHILE THE CAR IS IN DRIVE THERE IS A KNOCK BEHIND THE FIREWALL AROUND THE TRANSMISSION AREA (LOCATION IS CLOSE TO THE LOWER FRONT OF THE CENTER CONSOLE AREA; WHERE IT IS PREDOMINANTLY HEARD). IT IS NOT HEARD UNTIL YOU ARE IN THE CAR WITH THE DOORS CLOSED (NO MUSIC ON JUST THE ODD KNOCK WHEN STOPPED WHILE IN DRIVE OR IN DRIVE WITH THE EBRAKE ON). I HAD THE ENGINE CHECKED FOR NOISE; MECHANICS AT OPELIKA FORD AL STATED IT MAY BE MY FUEL RAIL AND FUEL FILTER WHICH MAY BE CAUSING CABLING BEHIND THE FIREWALL TO RATTLE. IF THAT IS THE CASE I SHOULD HEAR THE HARD KNOCK WHILE IN REVERSE OR PARK. THEY STATED THEY TIED BOTH DOWN INCLUDING THE CABLES TO SEE IF THE NOISE SUBSIDED (TOOK THEM TEN MINUTES TO DO THIS WHICH IS QUIET FAST TO ACCESS THE FUEL RAIL AND FILTER WHEN THE AREA IS TIGHT TO ACCESS IN ORDER TO TIE CABLES DOWN). I ALSO HAD THE TRANSMISSION CHECKED; THEY STATED NOTHING IS WRONG WITH TRANSMISSION. I GOT IT CHECKED BECAUSE OF THE KNOCK AND THE TRANSMISSION JERKED HARD INTO SECOND AND THIRD GEAR. ALSO STARTED TO IDLE HARD (THIS IS AROUND 21000 MILES). THEY MAY HAVE RE-FLASHED THE TRANSMISSION BUT NO MECHANIC CAME AND SPOKE TO ME ABOUT IT. I ALSO ASKED FOR THE TRANSMISSION SOFTWARE TO BE UPDATED. NOT SURE IF THEY DID THAT EITHER. THE CAR STILL IDLES A BIT ROUGH FROM TIME TO TIME. THE ISSUE IS STILL ON GOING AND I AM IN SEARCH OF A "FORD CERTIFIED MECHANIC" TO ACTUALLY SHOW ME WHAT IS WRONG SO IT CAN BE COVERED BY WARRANTY. FORD HQ STATED THEY DO NOT KEEP TRACK OF INFORMATION DONE ON THE CARS IT IS LOCAL TO THE DEALERSHIPS WHICH IS STUPID. SO HOW ARE THEIR RECALLS DONE IF THEY AREN'T REQUIRED TO KEEP TRACK OF PROBLEMS?