NHTSA Complaint #10767337 — 2013 BUICK LACROSSE

THREE LANE INTERSTATE HIGHWAY WITH TRAFFIC MOVING AT 65 MPH AND ENGINE STALLS OUT WITH NO POWER. MAKE IT TO SHOULDER OF ROAD AND AFTER ABOUT A HALF HOUR, CAR STARTS WITH ENGINE CHECK LIGHT ON AND I CONTINUE TO DESTINATION. I HAVE SERVICE REPAIR SPECIALIST CHECK SOURCE OF PROBLEM AND IT IS FAILURE OF "CAM SHAFT SENSOR". UPON RETURNING HOME 285 MILES AWAY, AGAIN HAD PROBLEM DIAGNOSED WITH SAME RESULTS..."CAM SHAFT SENSOR" AS ENGINE CHECK LIGHT WAS ON AGAIN AND CAR HAD NO POWER. ON 9/1/2015 CALL ELLIS AUTOMOTIVE INC. AND TOLD THEM ABOUT PROBLEM, PART NEEDED AND ASKED FOR A SERVICE DATE FOR REPAIR. THE SERVICE DATE WAS SET FOR 9/11/2015 AT 9:00 A.M. TRAVELED TO DEALER (51 MILES ONE WAY) AND THEY DIAGNOSED THE PROBLEM AS "CAM SHAFT SENSOR", BUT DIDN'T HAVE PART AVAILABLE. WHEN I ASKED WHY INEXPENSIVE PART WAS NOT AVAILABLE AFTER MY PRIOR COMMUNICATIONS I WAS TOLD THEY ONLY RESPOND TO THEIR OWN DIAGNOSES. ON 9/14/2015 AT 3:50 PM , I GET THE MESSAGE THAT PART WAS IN BUT THAT THEY CLOSE AT 4:PM. I CALL AT 9:00 AM ON 9/15/2015 AND WAS TOLD THAT THEY HAVE SERVICE DATE FOR 9/30/2015 AND WILL MEET ME HALFWAY WITH "LOANER CAR" AND TAKE MY CAR FOR REPAIR. THE REASON FOR THIS COMMUNICATIONS IS PRETTY BASIC. THIS DEFECTIVE PART CAUSES THE ENGINE TO FAIL AND GM KNOWS THAT THE PROBLEM EXIST AND IS WELL DOCUMENTED. THE DEALERS HAVE BEEN NOTIFIED BY GM THAT PROBLEM IS KNOW BUT VEHICLE CAN BE RUN SO THERE IS NO PRIORITY TO FIX PROBLEM WHEN REPORTED BY CUSTOMER. WILL IT TAKE MORE PEOPLE KILLED BY THEIR VEHICLE STALLING IN TRAFFIC WITH NO POWER BRAKING OR STEERING BEFORE GM IS FORCED TO TAKE CORRECTIVE ACTION ON A PART THEY KNOW IS PRONE TO FAILURE.? I WAS TOLD THAT THE GOVERNMENT USES WARRANTY INFORMATION TO DETERMINE WHEN A PROBLEM EXIST BUT WE ALL KNOW HOW THIS GAME WAS PLAYED WITH THE IGNITION SWITCH DISASTER.