NHTSA Complaint #10763742 — 2002 NISSAN PATHFINDER

BRAKES FAILED. TOOK CAR TO MECHANIC TO REPAIR 7/24/15. MECHANIC REPLACED BRAKE LINE AND BLED SYSTEM BUT RECOMMENDED WE CONTACT NISSAN REGARDING SEVERE CORROSION IN THE RIGHT FRONT STRUT HOUSING AREA. THE INNER FENDER HAD PULLED AWAY CAUSING THE BROKEN BRAKE LINE. WE WERE UNAWARE OF THE EXTENT OF THE CORROSION UNTIL OUR MECHANIC POINTED IT OUT TO US. WE HAVE PHOTOS OF THE AREA. WE TOOK THE CAR TO GREAT NECK NISSAN ON 9/2/15. AFTER INSPECTING THE CAR, THEY INFORMED US THAT CAMPAIGN #11V-244 WOULD BE REPAIRED AND THAT IT HAD BEEN PREVIOUSLY REPAIRED IN 2011 AT STAR NISSAN OF BAYSIDE, NY. THE DEALERSHIP HAD OUR VEHICLE FROM 9/2/15 UNTIL 9/9/15. ON 9/8/15 THEY INFORMED US THAT THE CAR HAD ADDITIONAL FRONT END ISSUES THAT WE WOULD BE RESPONSIBLE FOR, HOWEVER, THESE ISSUES WOULD NOT HAVE BEEN A FACTOR HAD THE STRUT HOUSING TOWER NOT BEEN SO SEVERELY DEFECTIVE. WE HAD TO TOW OUR CAR HOME FROM THE DEALERSHIP BECAUSE IT HAD NO BRAKES AND WAS UNSAFE. THE CAR IS NOW SITTING IN OUR DRIVEWAY UNUSABLE. WE DROVE THE CAR TO THE DEALERSHIP AND CANNOT DRIVE IT NOW (AFTER CAMPAIGN REPAIR). OUR MECHANIC INSPECTED THE REPAIR AND FOUND THE ABS BOX NOT SECURED (BOLT MISSING). THE ABS BOX MOVES SUBSTANTIALLY, IT IS SUPPOSED TO BE BOLTED TO THE TOP OF THE STRUT TOWER BUT IT IS NOT. IN ADDITION, THE RIGHT FRONT STRUT IS LEAKING WHICH IS A DIRECT RESULT OF THE CAMPAIGN ISSUE. THE LEFT FRONT SWAY BAR LINK IS BROKEN DUE TO THE STRESS OF THE RIGHT FRONT STRUT HOUSING ISSUE. WE NOW HAVE A VEHICLE THAT WE CANNOT USE THAT IS OTHERWISE IN GOOD CONDITION. WE HAVE TRIED TO RESOLVE THESE ISSUES WITH THE DEALERSHIP AS WELL AS WITH NISSAN CONSUMER AFFAIRS REGIONAL SPECIALIST BUT WE WERE TOLD THAT ALL ASSOCIATED ISSUES ARE AT THE DEALERSHIP'S DISCRETION. THE DEALERSHIP WANTS TO CHARGE US TWO HOURS LABOR TO INSPECT THE BRAKES BUT STILL DENY THE BRAKE AND SUSPENSION ISSUES ARE RELATED TO THE CAMPAIGN