NHTSA Complaint #10761476 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE TRACTION CONTROL, ABS, AIR BAG, AND EAS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CLOCK SPRING WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.