NHTSA Complaint #10761358 — 2007 HUMMER H3

TODAY I AM REACHING OUT TO YOU FOR YOUR HELP. THIS LETTER IS IN REFERENCE TO THE GM RECALL ON THE HUMMER H3 A/C MODULE RESISTOR THAT WAS ISSUED IN JULY OF 2015. MY WIFE AND I HAVE REACHED OUT TO GM ON MULTIPLE OCCASIONS WITH NO RESOLUTION IN SITE. I ASK THAT THE NHTSA DEMAND GM ESTABLISH A TIMELINE FOR THE COMPLETION OF A CORRECTED PART AND THAT GM PROVIDE AN ADEQUATE ALTERNATIVE OPTION TO GM CUSTOMERS FACED WITH THIS ISSUE UNTIL THE PART IS AVAILABLE. MY CONCERN IS OVER MY WELL-BEING AS WELL AS MY FAMILIES. ON MONDAY AUGUST 31, 2015, I WAS DRIVING HOME FROM WORK WHEN I NOTICED A BURNING SMELL COMING FROM UNDERNEATH MY GLOVE BOX. AFTER I PULLED OVER AND EXAMINED CLOSER I COULD SEE THE ISSUE WAS FROM THE A/C MODULE RESISTER THAT WAS RECENTLY RECALLED. THE RESISTER HAD BURNED THROUGH PART OF THE HARNESS ATTACHMENT. UPON REACHING OUT TO GM, THEY STATED I ONLY HAD TWO COURSES OF ACTION: 1) TO REPLACE THE PART WITH ANOTHER FAULTY PART (WHICH I WOULD HAVE TO PAY FOR) AND HOPE THAT THE PART DOES NOT SHORT / CATCH FIRE BEFORE THEY ARE ABLE TO COME OUT WITH THE CORRECTED PART (WHICH WOULD BE FREE). 2) WAIT FOR A CORRECTED PART TO BECOME AVAILABLE. THE MAIN ISSUES WITH THE SECOND OPTION ARE THAT GM HAS NO TIMELINE FOR THE COMPLETION/AVAILABILITY OF THE CORRECTED AC MODULE RESISTOR (CUSTOMER SERVICE SAID ANYWHERE FROM 1 MONTH TO MULTIPLE YEARS). THIS WOULD LEAVE THE CUSTOMER (WITHOUT HEAT OR A/C) FOR AN EXTENDED PERIOD OF TIME. MY CURRENT WORK COMMUTE TOTALS 2 HOURS EVERY DAY. WHERE I LIVE THIS BECOMES PROBLEMATIC DUE TO SEVERE SUMMER / WINTER CLIMATES (AS I WRITE TO YOU THERE ARE HEAT WARNINGS IN EFFECT). GM HAS KNOWN ABOUT THIS ISSUE SINCE 2009, YET THEY FAILED TO ACT. NOW THE CONSUMER IS FORCED TO FACE THE CONSEQUENCES OF THEIR ILL PLANNING AND NEGLECT WHILE GM CONTINUES TO ACT INEPT. PLEASE HELP GM REALIZE THAT GM CUSTOMER LIVES MATTER.