NHTSA Complaint #10759782 — 2011 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10759782
Vehicle	2011 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	November 1, 2014
Date Filed	August 27, 2015
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

MY 2011 ESCAPE TRANSMISSION SEEMED TO SHIFT HARD WHEN SLOWING DOWN AT TIMES. THIS WOULD HAPPEN INTERMITTENTLY AND DID NOT CAUSE A LOT OF PROBLEMS WHEN I FIRST GOT IT. IT SEEMED TO OCCUR MORE FREQUENTLY AROUND THE FIRST OF THIS YEAR. I TOOK IT TO A FORD DEALERSHIP (BILL COLLINS FORD) TO CHECK THE TRANSMISSION. THEY KEPT IT FOR SEVERAL DAYS BEFORE THEY EVEN LOOKED AT IT. THE TRANSMISSION NEEDED SOFTWARE UPDATES WHICH I HAD TO PAY ABOUT $160 FOR. I HAD TO TAKE IT BACK AGAIN A FEW MONTHS LATER AND IT WAS THE SAME THING - NEEDED A SOFTWARE UPDATE AFTER THEY KEPT IT SEVERAL DAYS AGAIN. THERE APPEARS TO BE SOME TYPE OF PROBLEM WITH THE TRANSMISSION NEEDING A SOFTWARE UPDATE SO FREQUENTLY.

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