NHTSA Complaint #10758836 — 2015 TOYOTA HIGHLANDER

RECEIVED RECALL NOTICE. SCHEDULED SERVICE ON VEHICLE FOR SATURDAY THE 22ND OF SEPTEMBER 2015, 0930. DOCUMENTATION INDICATED THE RECALL WOULD TAKE A TOTAL OF APPROXIMATELY 4 HOURS TO COMPLETE. RECALL WAS FOR EPS ECU, URGENT SAFETY RECALL. AT ABOUT 1445, RECEIVED CALL FROM DEALER THAT THEY WOULD HAVE TO ORDER THE PART AND MY VEHICLE WOULD NOT BE READY UNTIL THE PART WAS IN ON TUESDAY THE 25TH AND REPAIRS COMPLETED. WHY DID THEY NOT HAVE THE PART ON HAND AT THE DEALER IF THIS WAS AN URGENT RECALL? CALLED TOYOTA, REF # 1508221403 AND THEY INDICATED THEY ONLY SEND THE PART WHEN THE VEHICLE HAS BEEN IDENTIFIED AS NEEDING THE REPAIR. THIS IS NOT "WITHIN A REASONABLE TIME" FOR AN URGENT SAFETY RECALL.