NHTSA Complaint #10749907 — 2013 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10749907
Vehicle	2013 FORD FOCUS
Component	ENGINE
Date of Incident	August 13, 2015
Date Filed	August 19, 2015
Mileage	35,714 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

BOUGHT THIS VEHICLE USED WITH 34,869 MILES ON JULY 8, 2015. AFTER HAVING FOR ABOUT A WEEK, NOTICED SHAKING, GRINDING NOISES, SEEMS TO BE "MISSING" IN THE TRANSMISSION. TOOK TO DEALER ON 7/21/2015 AND THE REPROGRAMMED THE TCM. VEHICLE STILL MADE SAME ISSUES SO I TOOK TO A DIFFERENT FORD DEALER 7/27/2015 AND THEY DID THE SAME THING. ON 8/13/15 THE VEHICLE WOULD NOT START. ROADSIDE ASSISTANCE CAME OUT AND JUMPED THE VEHICLE TO START AND "FAULTY TRANSMISSION FAILURE" APPEARED ON THE DASH SCREEN. I ATTEMPTED TO TAKE THE CAR TO THE DEALER BUT THE VEHICLE WOULD NOT GO INTO REVERSE OR DRIVE. CALLED TOW TRUCK TO TAKE TO FORD DEALER THAT SAME DAY. THE NEXT DAY THEY CLAIMED IT NEEDED A NEW TRANSMISSION CONTROL MODULE. AS OF TODAY, 8/19/2015 - THE CAR IS STILL NOT FIXED AND IS STILL IN THEIR SHOP.

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