NHTSA Complaint #10749672 — 2007 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10749672
Vehicle 2007 DODGE RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 64,900 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

NOV. 2012 I BOUGHT MY 2007 DODGE RAM TRUCK 2500 FOR $21,000 SOON AFTER, WE REALIZED IT HAD SOME FRONT END PROBLEMS. I TOOK IT FOR A FRONT END ALIGNMENT THE FOLLOWING MONTH - WHICH DID NOT IMPROVE THE FRONT END STEERING LOOSENESS, VIBRATION AND "CLUNKING". I TOOK IT INTO A LARGE, LOCAL TIRE/ FRONT END SERVICE BUSINESS FOR AN EVALUATION. THE FIRST THING THEY TOLD ME IS WHAT EVERYONE WAS TELLING ME, " THESE DODGE TRUCKS ARE KNOWN FOR BAD FRONT ENDS". THEY DID HOWEVER, THEN TELL ME THAT THE TRUCK WOULD NEED ALMOST $1,000 WORTH OF WORK TO MAKE IT RIGHT. I DID NOT HAVE THEM DO THE REPAIRS BECAUSE I COULD NOT AFFORD IT, I HAD BEEN TOLD BY SO MANY THAT THIS WAS NORMAL FOR DODGE TRUCKS AND I THOUGHT I SHOULD GET ANOTHER OPINION LATER. THE TRUCK HAS THREE OPEN SAFETY RECALLS ON IT. I TOOK IT TO OUR LOCAL DODGE DEALERSHIP SO THE SERVICE WRITER COULD LOOK AT THE FRONT END (CAME OUT TO THE PARKING LOT AND LOOKED AT IT) SHE SAID THAT IT DID NEED STEERING RECALL REPAIRS. I ASKED THAT PARTS BE ORDERED FOR THAT, PLUS AIRBAG FOR THE THIRD RECALL. SHE SAID SHE DIDN'T HAVE ANY PARTS, "THE MANUFACTURER ONLY SENDS US A FEW PARTS A MONTH SO WHOEVER IS ON THE TOP OF THE LIST WILL GET A CALL WHEN THE PARTS ARE AVAILABLE". I LEFT MY NAME/NUMBER. WHEN I BOUGHT THE TRUCK IT HAD 64,650 MILES AND NOW, THREE YEARS LATER ONLY 67,900. I DRIVE IT ONLY LOCALLY BECAUSE I DON'T TRUST IT, THE STEERING IS UNPREDICTABLE, LOOSE, CLUNKY AND HAS TOO MUCH PLAY IN THE WHEEL. WHEN GETTING UP TO 50 MPH OR SO, IT VIBRATES ALSO. I WANT THIS TRUCK TO BE INCLUDED IN THE CHRYSLER/DODGE BUY BACK PLAN OR THE CLASS ACTION SUITE BROUGHT BY THE OWNER OF A 2007 DODGE RAM 3500 FOR THE "DEATH SHAKE" AT HIGHER SPEEDS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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