NHTSA Complaint #10749403 — 2013 HYUNDAI GENESIS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10749403
Vehicle 2013 HYUNDAI GENESIS
Component STEERING
Date of Incident
Date Filed
Mileage 35,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I ORIGINALLY BOUGHT MY 2013 HYUNDAI GENESIS AS A CERTIFIED PRE-OWNED VEHICLE FROM A DEALER IN GEORGIA. FROM AUGUST 2014 TO PRESENT (AUGUST 2015), THE VEHICLE HAS STALLED/CUT OFF UNEXPECTEDLY ON 8 DIFFERENT OCCASIONS, 7 TIMES WHILE DRIVING AT SPEEDS BETWEEN 5 MPH AND 45 MPH, AND ONCE WHILE SITTING IDLE IN PARK. WHEN STALLING, THE STEERING WHEEL TIGHTENS AND/OR LOCKS WHICH MAKES IT EXTREMELY DIFFICULT TO STEER, THE BRAKES HARDEN WHICH MAKE IT EXTREMELY DIFFICULT TO STOP, AND THE DASH LIGHTS UP WITH VARIOUS SYMBOLS AND INDICATORS MUCH LIKE IT WOULD IF IT ONLY HAD POWER BUT WITHOUT THE ENGINE STARTED. TO GET THE CAR GOING AGAIN, I HAVE TO COME TO A STOP, PUT THE CAR INTO PARK, PUSH THE START/STOP BUTTON, AND THE VEHICLE STARTS AGAIN. ON THE 7TH TIME OF THE CAR STALLING, MY WIFE WAS MAKING A RIGHT HAND TURN WHEN THE VEHICLE CUT OFF. SHE NEARLY PLOWED INTO A VEHICLE THAT WAS STOPPED AT THE LIGHT MAKING A LEFT HAND TURN ONTO THE STREET SHE WAS COMING FROM, AND THEN NEARLY CAUSED A 3 CAR PILE-UP BEHIND HER BECAUSE OF HER UNEXPECTED BRAKING AND SUDDEN LOSS OF CONTROL OF THE CAR. AS OF RIGHT NOW WE ARE AFRAID TO DRIVE THE CAR ANY LONGER. WE HAVE TAKEN IT TO THE DEALER 3 TIMES NOW. ON THE FIRST VISIT BACK IN OCTOBER 2014, THEY CLEANED THE FUEL INJECTION AND THROTTLE BODY, SAYING THAT MAYBE WE HAD A BAD BATCH OF GAS THAT LEFT CARBON DEPOSITS. THEY KEPT OUR CAR FOR A WEEK. THEY WERE UNABLE TO REPLICATE THE PROBLEM. FAST FORWARD SEVERAL MONTHS AND HERE WE ARE AGAIN AT THE DEALER FOR TIME NUMBER TWO. THIS TIME THEY KEPT IT FOR ABOUT 12 DAYS AND DID ANOTHER CLEANING OF THE FUEL INJECTION AND THROTTLE BODY. THEY WERE UNABLE TO REPLICATE THE PROBLEM. LAST FRIDAY, AUGUST 14TH 2014, 3 DAYS AFTER GETTING IT BACK FROM THE DEALER, IT STALLED AGAIN. WE REFUSED TO DRIVE IT THAT WEEKEND, AND I DROVE IT ONLY TO BRING IT BACK TO THE DEALER THIS PAST MONDAY AUGUST 17TH. WE DO NOT FEEL SAFE

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