NHTSA Complaint #10749117 — 2015 CHEVROLET SILVERADO

I AM IN A SITUATION WHERE I BOUGHT A 2015 DIESEL TRUCK AND TWO WEEKS LATER IT BROKE DOWN OUT OF STATE IN COLORADO WHILE ON VACATION. WE SPENT THE NIGHT ON THE HIGHWAY AS THE TRUCK WAS IN LIMP MODE AND THE CHECK ENGINE LIGHT WAS ON. THE OUT OF STATE DEALER PRESSURED US INTO GETTING THEIR NEW DIESEL TRUCK BECAUSE THEY COULD NOT RESOLVE THE PROBLEM WITH THE DIESEL EXHAUST IN 9 HOURS WE WAITED AT THE DEALERSHIP STRANDED. THE TRUCK WAS 15K MORE THAN THE FIRST TRUCK BUT I AM UPSET THEY MADE US RESPONSIBLE FOR THE 1800 MILES ON THE NEW TRUCK THAT BROKE DOWN A WEEK AFTER BUYING IT! THE SECOND TRUCK ALSO BROKE DOWN A COUPLE OF DAYS LATER WITH THE SAME ENGINE CODES AS THE FIRST TRUCK. THIS IS APPARENTLY A DEFECT WITH THIS YEARS DIESEL AND WE SHOULD NOT BE PENALIZED. WE NEED HELP ASAP AS WE ARE BEING STRONG ARMED INTO THE SECOND TRUCK AS THE FIRST DEALER DOES NOT WANT TO DO A BUY BACK OF THE ORIGINAL NEW TRUCK THAT BROKE DOWN IN COLORADO AND LEFT US STRANDED. THE FIRST DEALER NOR THE SECOND DEALER DID NOT OFFER US ROAD SIDE ASSISTANCE, LOANER VEHICLE OR OFFER US ANY TYPE OF RESOLUTION WHILE WE WERE STUCK AT THE DEALERSHIP. I OPENED A GM CASE 5 DAYS AGO AND STILL HAVE NOT HAD ANY RESOLVE AND THE SECOND TRUCK IS STILL AT THE CHEVY DEALER AND THEY DON'T KNOW WHAT'S WRONG WITH IT. THE DEALERSHIPS SAY ITS A GM ISSUE BUT THEY REPRESENT THEM AND ALSO HAVE THE POWER TO MAKE OUR LOAN FAIR GIVEN THE CIRCUMSTANCES OR PUT US IN A NEW TRUCK. WE DON'T THINK IT'S FAIR THAT THEY ROLL IN THE NEGATIVE EQUITY OF 5K IN OUR LOAN AS PER THE GM TODD AT FREEWAY CHEVY HE TOLD ME THERE ARE KNOWN ISSUES WITH THESE DIESEL TRUCKS AND THAT I AM NOT THE FIRST CUSTOMER TO EXPERIENCE THESE PROBLEMS. THEY ARE STILL SELLING THEM THOUGH AND NEED TO TAKE CARE OF THEIR CUSTOMERS BY OFFERING SOLUTIONS INSTEAD OF PASSING THE BUCK. OUR GM CASE NUMBER IS PLEASE HELP.