NHTSA Complaint #10746228 — 2012 VOLKSWAGEN JETTA STRUCTURE:BODY

Complaint Details

ODI Number	10746228
Vehicle	2012 VOLKSWAGEN JETTA
Component	STRUCTURE:BODY
Date of Incident	February 11, 2014
Date Filed	August 4, 2015
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

COULD NOT OPEN THE FRONT PASSENGER DOOR DUE TO FROZEN ICE INSIDE THE HINGED SPACE BETWEEN DOOR AND FENDER. VEHICLE WAS TAKEN TO NORTHTOWN VOLKSWAGEN IN BUFFALO AND THEY REFUSED TO HONOR ANY WARRANTY SOLUTION. THERE WAS A BULLETIN ON THIS EXACT ISSUE. DEALER RESPONSE WAS THAT THE BULLETIN WAS FOR VEHICLES UP TO 2009 AND THE PROBLEM HAD BEEN RECTIFIED SO 2012 DID NOT QUALIFY! OBVIOUSLY THE PROBLEM WAS NOT RECTIFIED. IN OPENING THE DOOR WITH FORCE, THE DOOR SHEET METAL WAS WAS BENT IN THE BOTTOM RIGHT CORNER AND NEEDED BODYWORK TOTALING $1,000.

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