NHTSA Complaint #10743855 — 2007 DODGE RAM 2500

ON MARCH 12 WE WERE RETURNING FROM SKIING, DRIVING DOWN THE HIGHWAY AT 60 MPH WHEN THE LEFT FRONT TIE ROD BROKE ON OUR 2007 RAM 2500. MY HUSBAND WAS ABLE TO SLOW THE TRUCK DOWN AND PULL OFF TO THE SIDE OF THE ROAD. WE HAD THE TRUCK TOWED TO THE MECHANIC WHERE THE LEFT FRONT TIE ROD WAS REPLACED, AS WELL AS THE UPPER AND LOWER BALL JOINTS. WHEN DODGE HAD THE RECALL ON THIS PART WE TOOK THE TRUCK IN AND WERE TOLD THAT THE RECALL WAS ONLY ON THE REPLACEMENT PARTS THAT HAD BEEN PUT ON FOR THE BROKEN TIE ROD AND THAT THEY WOULD NOT REIMBURSE US FOR THE COST OF FIXING THE ORIGINAL TIE ROD THAT BROKE. THE DODGE DEALERSHIP SUPPOSEDLY CHANGED OUT THE REPLACEMENT TIE ROD. MY CONCERN WITH THE RECALL IS: IF THE ORIGINAL TIE ROD WASN'T DEFECTIVE DODGE WOULDN'T BE REPLACING SO MANY REPLACEMENTS. WHY WERE WE NOT REIMBURSED FOR THE ORIGINAL EQUIPMENT THAT WAS OBVIOUSLY DEFECTIVE?