NHTSA Complaint #10735508 — 2003 DODGE RAM 1500

TL* THE CONTACT OWNS A 2003 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT INITIALLY BROUGHT THE VEHICLE TO THE DEALER ON JANUARY 15, 2015. AT THAT TIME, THE DEALER STATED THAT THE RECALL REPAIR WAS PERFORMED; HOWEVER, THE RECALL DID NOT BEGIN UNTIL UNTIL FEBRUARY 3, 2015. UPON REVIEW OF THE INVOICE, THE DOCUMENT STATED THAT THE VEHICLE WAS INSPECTED AND THAT THE RECALL REPAIR WOULD NOT BE NEEDED. SEVERAL MONTHS LATER, THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS). THE MANUFACTURER STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS) HAD ALREADY BEEN REPAIRED ON FEBRUARY 12, 2015 AND THE PARTS FOR NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS) WERE NOT AVAILABLE. THE CONTACT HAD NOT BROUGHT THE VEHICLE BACK TO THE DEALER AFTER JANUARY 15, 2015. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED AN AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE DASHBOARD WAS CRACKED IN SEVERAL LOCATIONS, INCLUDING OVER THE SPEEDOMETER, THE MIDDLE OF THE DASHBOARD, AND DEFROSTER GRILL. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.