NHTSA Complaint #10730445 — 2007 NISSAN ALTIMA

IN 01/12, WE SPECIFICALLY PURCHASED THIS PRE-OWNED VEHICLE FOR ITS LOW MILEAGE & NEW CVT TRANSM REPLACED ON 8/30/2010 AT 69,421 MI AT NISSAN FORT WORTH, TX. VEHICLE HAD 92.069 MI. ON 6/22-25/13, TROPHY NISSAN IN MESQUITE, TX SUPPOSEDLY REPLACED THE BURNT UP CVT TRANSM WITH A NEW ONE AGAIN, FLUSHED OUT LINES AT 105,022 MI [AFTER ONLY 35,601 MI]; ALSO PERFORMED ELECTRONIC FUEL INJECTION SERVICE, CLEAN THROTTLE CHAMBER, DECARBON UPPER ENGINE AREA; REPLACED & REPROGRAMMED INTELLIGENT KEYS. I PAID PAY $398.48 FOR AIR INTAKE CLEANER, INTAKE KIT, BASIC INJ FLUSH AND REPLACING DRIVE BELTS & FAN. I REALLY DIDNT UNDERSTAND WHAT THAT HAD TO DO WITH REPLACING THE AUTOMATIC CVT TRANSMISSION.] SERVICE ADVISOR IGNORED MEMO FROM CORPORATE OFFICE NOT TO PLACE INTELLIGENT KEYS TO PREVENT A "NO START FAULT ERROR". ON 7/3/13 THE CAR REFUSED TO START DUE TO KEYS BEING PLACED TOGETHER. NEW CVT TRANSM INSTALLED BY TROPHY NISSAN STILL WHINES, STALLS, HESITATES, JERKS & GEARS NOT SHIFTING RIGHT. DUE TO BAD SERVICE, RUDE, NASTY, UNPROFESSIONAL PEOPLE AT TROPHY, I TOOK CAR TO COURTESY NISSAN, RICHARDSON, TX IN 7/13, SERVICE ADVISOR, BOB SCHILLE CONTACTED TROPHY NISSAN & REFUSED TO CHECK CVT. ON 8/10/13 AT 110,856 MI, I TOOK CAR TO CLEAR LAKE NISSAN, LEAGUE CITY, TX. CVT WAS WHINING, JERKING,STALLING, HESITATING, NOT SHIFTING PROPERLY WHEN TEST DRIVEN BUT YIELDED NO DIAGNOSTIC CODES. ON 6/28/14 - 7/1/14 AT 118,531 MI, TOOK CAR BACK TO COURTESY NISSAN. I WAS LIED TO, CAR WAS NEVER TEST DRIVEN NOR CVT DIAGNOSED. TOOK CAR BACK TO CLEAR LAKE 11/22 STILL CVT DIDN'T GIVE DIAGNOSTIC CODES. WENT BACK 12/12/14, CVT GIVES CODES FOR NEW CVT AFTER ABT 25,000 MI. NOW WARRANTY HAS RUN OUT! CONTACTED NISSAN USA AGAIN VIA PHONE, THEN EMAIL 5/18/15. CONTACTED BY ANGIE, NISSAN USA, REGIONAL CONSUMER AFFAIRS SPECIALIST, 5/28/15 REFUSING TO REPAIR THIS DEFECTIVE CVT TRANM. NO CAR NEEDS 3-4 CVT TRANSM IN 8YRS!