NHTSA Complaint #10724595 — 2010 NISSAN MAXIMA

WHEN I TRIED TO START THE VEHICLE, IT WAS UNRESPONSIVE AND THE ANIT-THEFT BUTTON WAS ILLUMINATED ON THE INSTRUMENT PANEL, THOUGH THERE WAS NOTHING THAT SHOULD HAVE PROMPTED THIS (I WAS DOING YARD AND NO ONE WAS NEAR VEHICLE). THE BRAKE PEDAL WAS STIFF AND THE WHEEL WAS NOT MOVABLE. NEITHER THE ACTUAL KEY OR THE SMART KEY FOB WOULD START THE VEHICLE. I ATTEMPTED TO RESET THE SMART KEY FOB AS PER THE OWNER'S MANUAL (SEE ANIT-THEFT SECTION) NUMEROUS TIMES AND IT DID NOT WORK. ULTIMATELY, THE VEHICLE'S BATTERY DIED THAT NIGHT (UNSURE IF THERE WAS A DRAIN COMING FROM SOMEWHERE AS A RESULT OF THIS ANTI-THEFT LIGHT) AND AAA CAME TO JUMP START IT THE FOLLOWING MORNING. AFTER JUMPING THE CAR THE TECH RAN A DIAGNOSTIC ON THE BATTERY AND ALTERNATOR WHICH BOTH CAME BACK ACCEPTABLE (THOUGH THE VOLTAGE WAS OBVIOUSLY LOW IN THE BATTERY - JUST NEEDED TO BE DRIVEN AND RECHARGED). THE FACT THAT I HAD MY KEY AND WAS UNABLE TO START MY VEHICLE WHILE FOLLOWING THE GUIDANCE OF MY OWNER'S MANUAL WAS DISCONCERTING AND CONCERNING. I HAVE A WIFE AND 2 YOUNG DAUGHTERS AND WE ARE A ONE CAR FAMILY. HAD THERE BEEN AN EMERGENCY, THIS COULD BE A SERIOUS ISSUE. THIS IS MY FIRST DAY ON THE NHTSA SITE AND AFTER RESEARCHING SIMILAR YEAR MAXIMA'S, THE PROBLEM SEEMS WIDESPREAD AND THERE IS SEEMINGLY NO ACTION BEING TAKEN BY EITHER NHTSA OR NISSAN. PLEASE ADVISE ON REASONING AS TO WHY, WITH NUMEROUS COMPLAINTS ACROSS A NUMBER OF MODEL YEARS AND MODELS, THERE HAS NOT BEEN ANY ACTION BY NHTSA AND/OR NISSAN. THANKS VERY MUCH.