NHTSA Complaint #10721585 — 2009 HARLEY-DAVIDSON FLHTCU

RIDING MY 09 HARLEY ULTRA, WHEN AT LOW SPEED I HAD TO STOP FOR A CAR STOPPED TO MAKE A LEFT TURN. THE FRONT BRAKE LEVER WAS FROZEN AND COULD NOT APPLY THE BRAKE. I SWERVED OFF INTO THE GRASS TO AVOID HITTING THE CAR. THE REAR BRAKES STILL WORKED BUT AT SLOW SPEEDS I USE THE FRONT SO I CAN PUT MY FEET DOWN WHEN THE BIKE COMES TO A STOP. THIS IS A VERY DANGEROUS SITUATION. AT HIGHER SPEEDS THIS WOULD ABSOLUTELY BE FATAL!! HARLEY CLAIMS THAT IF THE ABS FAILS DUE TO AN ELECTRICAL MALFUNCTION THAT IT WILL " FAIL SAFE" WITH NORMAL, NON ABS BRAKING. THIS IS NOT THE CASE!! WHEN THE ABS FAILS ELECTRONICALLY, IT FAILS CRITICAL. NO BRAKES. WHEN I CALLED THE HARLEY DEALERS IN MY AREA I GOT THE SAME STORY FROM BOTH OF THEM. ALMOST WORD FOR WORD LIKE IT WAS REHEARSED. "WE'VE NEVER HEARD OF THAT HAPPENING BEFORE. YOU'RE THE FIRST ONE WE'VE SEEN WITH THAT PROBLEM. WE DON'T SEE PROBLEMS WITH THE ABS." I BOUGHT IT TO THEM AND THEY FOUND THE ABS MODULE DEFECTIVE. I TOLD THEM THAT IT WAS SUPPOSE TO "FAIL SAFE" AND THE SERVICE MANAGER SAID THAT WASN'T TRUE. HE SAID "THIS IS THE 3RD OR 4TH ONE WE'VE HAD AND THE ALL FAIL THE SAME WAY. CAN'T SQUEEZE THE LEVER AND NO BRAKES!" HE CLAIMED THAT BECAUSE THEY SEE SUCH A LOW NUMBER OF BIKES WITH THIS ISSUE THAT IT'S NOT A SERIOUS PROBLEM. I DISSAGREE! MOST PEOPLE THAT EXPERIENCE THIS PROBLEM ARE DEAD!! I WAS RIDING SLOW IN A NON PANIC SITUATION. THE SERVICE MANAGER SAYS MY BIKE IS SAFE TO RIDE TO RIDE, BUT ACKNOWLEDGED THAT IF THE PROBLEM RETURNS I WOULD AGAIN, BE LEFT WITHOUT BRAKES. I BOUGHT A NEW HARLEY BECAUSE I WANTED THE ADDED SAFETY OF ABS BRAKES. BUT NOW IT SEEMS THAT HARLEY ABS MAY HAVE A BETTER CHANCE OF GETTING ME KILLED THAN THEY DO OF SAVING MY LIFE. PLEASE INVESTIGATE THIS SITUATION IMMEDIATELY!! MANY LIVES COULD BE LOST BY YOUR DELAY ON THIS MATTER. IF YOU FIND OUT I DIED IN A MOTORCYCLE ACCIDENT PLEASE CHECK OUT MY BRAKE SYSTEM!