NHTSA Complaint #10714982 — 2013 KIA OPTIMA

MY WIFE, SON AND I WERE ON THE WAY HOME FROM TOWN IN OUR 2013 KIA OPTIMA. I STOPPED AT A LOCAL GROCERY STORE TO PICK SOME EGGS AS MY WIFE AND SON STAYED IN THE CAR. I TURNED THE CAR OFF AND WENT INTO THE STORE FOR ABOUT 7-8 MINUTES, WHEN I WALKED OUT THE DOOR MY SON CAME RUNNING UP TO ME YELLING OUR CAR IS ON FIRE, YOU COULD SEE THE FLAMES COMING OUT OF THE HOOD AND BOTTOM OF CAR. THE CAR WAS A TOTAL LOSS. WHEN I CONTACTED THE KIA DEALERSHIP THEY DID NOT SEEMED TO CONCERN AND GAVE ME THE NUMBER TO REPORT. AFTER DOING SO I RECEIVED A CALL FROM KIA CORPORATE A DAY LATER ASKING QUESTIONS. THEY WANTED ME TO SEND THEM PICTURES OF THE FIRE TO DO THEIR INVESTIGATION BECAUSE THEY ONLY HAD TWO ENGINEERS WHO COULD LOOK INTO THIS. IT IS NOW MAY AND STILL I HAVE NOT HEARD ANYTHING. I HAVE MADE CONTACT WITH THE DEALERSHIP NUMEROUS TIMES AND SENT EMAILS TO KIA CORPORATE. MY WIFE & KID WAS IN THIS CAR WHEN IT CAUGHT FIRE WHILE PARKED AND NOT RUNNING AT A PARKING LOT. THIS IS RIDICULES. *TR