NHTSA Complaint #10712322 — 2013 FORD FIESTA

WITHIN THE FIRST YEAR OF OWNING THIS CAR, THE TRANSMISSION STARTED DISPLAYING SIGNS OF DEFECTIVENESS. IT BEGAN EXHIBITING A GRINDING NOISE WHEN IN LOW GEARS. AS MILEAGE INCREASED (~12,000 MI), IT STARTED NOT SHIFTING PROPERLY WITH EITHER HESITATION, SKIPPING OR JOLTING FORWARD. NOW (~25,000MI), THE VEHICLE IS SHUTTERING AND VIBRATING IN LOW GEARS (1 & 2). IN OTHER WORDS, I FEEL LIKE I HAVE NO CONTROL OVER MY VEHICLE AND BOTH MYSELF AND OTHERS ON THE ROAD ARE IN DANGER. I HAVE BROUGHT MY CAR IN THREE TIMES FOR THE SAME PROBLEM. IT HAS BEEN REPROGRAMMED TWICE WITH THE PCM AND TCM UPDATED. THE PROBLEM HAS BEEN OCCURRING FOR 1.5 YEARS WITHOUT ANY POTENTIAL TO BE RESOLVED. I WOULD HAVE BROUGHT MY CAR IN TO GET SERVICED ADDITIONAL TIMES, BUT I WAS TOLD BY THE SERVICE TECHNICIAN THAT THERE IS NOTHING ELSE THEY CAN DO BUT RUN TESTS ON THE TRANSMISSION, THAT WILL RESULT IN THE SAME OUTCOME. MY TRANSMISSION APPARENTLY "RUNS WITHIN SPEC" BUT THERE IS SOMETHING WRONG AND THIS PROBLEM SHOULD BE A CONCERN TO ALL DRIVERS, NOT JUST OWNERS OF FORD FIESTA'S OR FOCUS', AS THEY ARE ENDANGERED JUST BEING ON THE ROAD WITH SAID VEHICLES. WHEN DRIVING MY FORD FIESTA, I FEAR THAT I AM GOING TO REAR END SOMEONE OR GET STUCK IN AN INTERSECTION BECAUSE I AM NO LONGER IN CONTROL OF MY CARS ACCELERATION. *TR