NHTSA Complaint #10705784 — 2013 FORD FLEX

THE DOOR SENSOR ON MY 2013 FORD FLEX CONTINUOUSLY SAYS THE DOOR IS "AJAR" EVEN THOUGH IT MAY NOT BE. THIS CAUSES ALL OF THE INTERIOR LIGHTS TO COME ON, AS WELL AS THE DOORS TO UNLOCK. THIS IS A HUGE SAFETY CONCERN AS I TRAVEL DAILY 80-90 MILES WITH TWO TODDLERS IN MY VEHICLE. SOMETIMES YOU CAN SHUT THE DOOR 4-5X AND THE DOOR AJAR SENSOR WILL GO OFF, BUT MOST OF THE TIME, YOU HAVE TO JUST DEAL WITH IT.. UNSAFE AND ALL. ALSO, THE DOOR AJAR SENSOR WHEN THE CAR IS OFF AND PARKED CAUSES THE ALARM ON THE VEHICLE TO GO OFF AT RANDOM TIMES...USUALLY ALL THROUGH THE MIDDLE OF THE NIGHT! THIS IS A DAILY OCCURRENCE THAT HAS BEEN HAPPENING FOR APPROXIMATELY 10 MONTHS. FORD WILL NOT COVER THIS AS THEY SAY MY VEHICLE IS OUT OF WARRANTY AND THE COST IS ESTIMATED $600 TO REPAIR. I SHOULD NOT HAVE TO PAY FOR SOMETHING OF THIS NATURE WHEN I AM NOT THE ONLY PERSON THIS PARTICULAR PROBLEM. IF YOU DO A SIMPLE INTERNET SEARCH, EVERYONE HAS THIS ISSUE WITH THEIR FORD DOOR AJAR SENSOR, NOT JUST ON THE FLEX! THIS IS DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND SOMETHING SHOULD BE DONE ABOUT THIS ON FORD'S PART. CALLING FORD'S CUSTOMER RELATION DEPARTMENT WAS A WASTE OF BREATH. *TR