NHTSA Complaint #10705442 — 2013 CADILLAC XTS

THE EXPERIENCE WITH ARMEN WAS, WITHOUT A DOUBT, THE WORST CAR EXPERIENCE IN MY 40+ YEARS OF DRIVING. FIRST OFF, MY 2013 XTS PLATINUM HAS BEEN A PROBLEM SINCE I BOUGHT IT. AFTER DRIVING ABOUT A YEAR I HAD A SEVERE SHIMMY AND VIBRATION IN THE WHEELS THAT SCARED THE HELL OUT OF ME. TOOK IT IN AND WAS TOLD ALL 4 WHEELS WERE DAMAGED AND NEEDED TO BE REPLACED, TED ROBINSON WENT TO BAT FOR ME AND GOT THEM REPLACED ($3400) BY CADILLAC. FLASH FORWARD ANOTHER YEAR, SEVERE SHIMMY SAME ISSUE-4 MORE BAD WHEELS. I WAS TOLD THAT POTHOLES WERE BAD THIS YEAR. IN 40 YEARS OF DRIVING I'VE NEVER DAMAGED A SINGLE WHEEL IN MY LIFE. TED WAS ABLE TO GET CADILLAC TO COVER HALF THE COST OF THE WHEELS WHICH IS UNACCEPTABLE. I THEN CALLED THE OWNER WHO CALLED ME BACK 3 DAYS LATER AND TELLS ME THAT'S ALL THEY CAN DO AND DEMANDS THE LOANER CAR BACK IMMEDIATELY. RECALL NOW THAT MY CAR ISN'T FINISHED AND THEY ARE STILL DEMANDING THE CAR BACK. ARMEN BECAME AGGRESSIVE WITH ME ON THE PHONE AND I HUNG UP. JUST BEFORE I DID HE SAID THEY WOULD COME TO ME AND GET THE CAR. AT THIS POINT I FELT THREATENED AND ACTED UNDER DURESS. I TOLD TED TO FIX THE WHEELS SO I COULD GET THE CAR AN GO. TODAY I GET A CALL THAT THEY WERE NOT ABLE TO BALANCE THE TIRES AND NEEDED TO REPLACE ALL FOUR AND FOR THE HECK OF IT I NEEDED AN ALIGNMENT TOO. ALL OF THESE PROBLEMS ARE THE DIRECT RESULT OF FAULTY, UNSAFE WHEELS. I CALLED GM CUSTOMER SERVICE BUT THEY WERE NO HELP AT ALL. NO ONE WILL ADDRESS THE FACT THAT THE CAR IS UNSAFE. THEY TOOK THE POSITION THAT I MUST BE THE ONE TO DETERMINE THAT. RIGHT NOW I AM SITTING HERE WAITING FOR A CALL THAT THE REPAIRS ARE DONE. THE BOTTOM LINE IS THE CAR IS UNSAFE AND THEY KNOW THAT. I WAS TOLD BY A SERVICE MAN THERE THAT THEY ARE HAVING THIS PROBLEM WITH A NUMBER OF THE XTS' WHEELS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR