NHTSA Complaint #10704960 — 2014 DODGE DURANGO VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10704960
Vehicle	2014 DODGE DURANGO
Component	VEHICLE SPEED CONTROL
Date of Incident	April 7, 2015
Date Filed	April 10, 2015
Mileage	1,651 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

DRIVING WITH CRUISE CONTROL SET AT 35 MPH, CRUISE HOLDS NORMAL ON FLAT OR UPHILL DRIVING, HOWEVER WHEN GOING DOWN HILL THE ENGINE IDLES DOWN TO AN IDLE AND THE TRANSMISSION SHIFTS INTO OVERDRIVE. WHEN THIS HAPPEN THE TORQUE CONVERTER IN THE TRANSMISSION DISENGAGES CAUSING THE VEHICLE TO "FREE WHEEL COAST" DOWN HILL. ON A HILL WITH A GRADE OF 3 TO 4 PERCENT THE VEHICLE REACHED A SPEED OF 55+ MPH IN LESS THAN 1/4 MILE. I WAS TOLD BY THE DEALER THAT THIS IS NORMAL FOR THIS VEHICLE. THE ONLY WAY TO CONTROL THE SPEED ON A DOWN HILL SITUATION WHEN THE SPEED IS SET IS TO APPLY THE BRAKES AND DISENGAGE THE CRUISE. THIS PROCESS HOWEVER DOES NOR REENGAGE THE TORQUE CONVERTER IN THE TRANSMISSION. FOR THAT TO HAPPEN I HAVE TO PRESS ON THE ACCELERATOR PEDAL. SOMETIMES WHEN THAT HAPPENS THERE ARE GREAT VARIANCES IN THE STABILITY OF THE VEHICLE AS THE TRANSMISSION GRABS. *TR

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