NHTSA Complaint #10701819 — 2015 MAZDA MAZDA6

I HAD DONE TONS OF RESEARCH AND FINALLY FOUND THE VEHICLE THAT I WAS WANTING. I PURCHASED A BRAND NEW MAZDA6. I HAD ONLY HAD THE CAR ABOUT A WEEK AND A HALF, WHEN SUDDENLY, AS I WAS ENTERING ONTO THE HIGHWAY, I GOT MY SPEED UP TO APPROXIMATELY 35-45 MPH WHEN I HEARD THREE LOUD POPS. I SAW MY WINDSHIELD BEGINNING TO SPLIT FROM THE SEAL AT THE BASE. IT SPLIT CENTRAL ABOVE MY DEFROSTER. BY THE TIME I TRAVELED TWO MILES TO PULL OVER, I HAD WATCHED THE CRACK GROW, FORMING AN S SHAPE ONTO MY WINDSHIELD. WHEN I CONTACTED THE DEALERSHIP, I WAS IMMEDIATELY ADVISED IF IT WAS A ROCK CHIP, IT WOULD NOT BE COVERED. THERE WAS NO ROCK CHIP ON MY WINDSHIELD, I LOOKED AT IT AND TOOK PICTURES OF IT. BY THE END OF THE DAY WHEN I HAD GOTTEN OFF OF WORK, THE CRACK HAD GROWN, COVERING ABOUT 1/3 OF THE HEIGHT OF MY WINDSHIELD. THE SPLIT BEGAN WIDEN A BIT AND A COUPLE OF LITTLE GLASS FRAGMENTS WERE BREAKING OFF. I BROUGHT IT UP TO THE DEALERSHIP AND WITHIN SECONDS THEY STATED IT WOULDN'T BE COVERED DUE TO A ROCK CHIP WHEN I WATCHED IT SPLIT FROM THE BASE SEAL OF THE WINDSHIELD. THERE WAS NO INDICATION OR SIGN OF A CHIP IN THE WINDSHIELD. THEY MADE SUCH A QUICK JUDGMENT THAT I FEEL THEY HAD MADE THIS DECISION PRIOR TO MY ARRIVAL. *TR