NHTSA Complaint #10689435 — 2005 SUZUKI FORENZA

DEAR NHTSA - I REALLY APPRECIATE YOUR AGENCY IN THE US AND WORLD. YOU DO GREAT WORK FOR THE VALUE OF SAFETY! SO, I RECEIVED SAFETY RECALL NOTICE IN THE MAIL FROM SUZUKI AND I CALLED THE SUZUKI HEADQUARTERS TO FIND OUT WHERE/HOW TO GET IT FIXED. THEY TOLD ME TO CALL THIS 1 DEALER IN OAHU SINCE I AM ON OAHU TO GET THE RECALL REPAIR DONE. WHEN I CALLED THAT SPECIFIC DEALER, THE DEALER REFUSED TO FIX IT STATING THAT THEY DIDN'T HAVE ALL THE EQUIPMENT AND TOOLS OR SOME OTHER REASON. ALL THEY COULD DO WAS PUT MY NAME ON A LIST. THEN, WHEN I CALLED SUZUKI HEADQUARTERS TO CONFIRM THIS INABILITY TO FIX MY RECALL, SUZUKI REPEATED THE DEALER INFO AND PHONE NUMBER AND TOLD ME THAT MY PROBLEM WAS SOMETHING ELSE. THEY DIDN'T BELIEVE ME WHEN I TOLD THEM THE DEALER WASN'T FIXING IT! I TOLD THEM THAT THEIR PROCESS WAS NOT ACCURATE AND SUZUKI HEADQUARTERS STATED THAT THERE WAS NOTHING THEY COULD DO. THE CUSTOMER SERVICE AGENT AT HEADQUARTERS DID NOT ALLOW ME TO BE TRANSFERRED TO HIGHER MANAGEMENT. THE AGENT MISHEARD ME AND PUT DOWN WRONG INFORMATION IN HER NOTES. SHE ENDED BY SAYING THAT THEY ONLY FIX HEADLAMPS. THE RECALL NOTICE SAID THEY ARE SUPPOSED TO FIX: HEADLAMP SWITCH, DRL MODULE, SUBHARNESS, AND CIRCUIT CONTROL AT NO CHARGE! THAT'S ALL I WANT CHANGED - NOTHING MORE! NO ONE ON OAHU OR AT SUZUKI HEADQUARTERS HAS GIVEN ME ANY HELP FIXING THIS RECALL. I DON'T WANNA JUST JUNK THE VEHICLE BECAUSE THIS IS A FEDERAL RECALL AND IT IS FEDERAL MANDATE TO FIX THE VEHICLE IMMEDIATELY (SINCE THIS IS MY ONLY VEHICLE). HELP *TR