NHTSA Complaint #10682685 — 2009 LEXUS RX

I HAD VISITED THE DEALER SEVERAL TIMES TO TELL THEM FIRST ABOUT MY LEATHER SEATS. THE LEATHER HAS CRACKED AND THE LAYER HAS PEELED. AND MY DASHBOARD HAS CRACKS AND IT IS MELTED. EVERY TIME THE CAR WENT INTO SERVICE I HAD SPOKEN WITH SEVERAL ADVISORS AND 2-3 SERVICE MANAGERS. THEY TOOK PICTURES AND THEY SAID THAT THEY WILL GET BACK TO ME. I MADE SURE I DID ALL OF THIS BEFORE THE FACTORY WARRANTY EXPIRED. TILL THIS DATE MY LEXUS LOOKS LIKE BRAND NEW OUTSIDE, AND THE INSIDE LOOKS LIKE IT IS 100 YEARS OLD. I WILL NEVER BUY A LEXUS MODEL EVER AGAIN UNLESS THEY MAKE GOOD AND REPAIR THESE PROBLEMS. I BOUGHT THIS CAR BECAUSE IT WAS A PEBBLE BEACH EDITION AND PAID TOP DOLLAR FOR THIS CAR. YOU WOULD THINK THE HIGHER PRICED CARS WOULD LAST LONGER AND THIS ONE HAS DISAPPOINTED ME. I HAVE A 2001 FORD F 150 AND THIS TRUCK IS THE BEST VEHICLE AND HALF THE PRICE OF THE LEXUS RX 350. PLEASE HELP ME GET MY CAR FIXED. *TR