NHTSA Complaint #10681544 — 2008 TOYOTA SIENNA

RECEIVED LETTER,7/24/14, ADVISING THAT MY 2008 TOYOTA SIENNA HAD A POTENTIAL PROBLEM WITH THE CABLE, HOLDING THE SPARE TIRE UNDERNEATH THE VEHICLE, WHICH NEEDED TO BE REPLACED. ON 8/26/14, MY SPARE TIRE WAS RELOCATED TO THE LUGGAGE COMPARTMENT OF MY VAN WHICH RENDERED THE AREA UNUSABLE FOR FOLDING THE REAR SEATS DOWN TO USE THAT AREA FOR TRANSPORTING LARGER ITEMS, ETC! I CHECKED SEVERAL TIMES WITH MY LOCAL DEALER REGARDING A PERMANENT SOLUTION/REPAIR AND WAS TOLD THEY HAD NOT YET RECEIVED NOTICE OF AND/OR REPAIR PARTS FOR THE IDENTIFIED PROBLEM.ON 11/20/14, I CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER AND SPOKE, AT LENGTH, WITH A REPRESENTATIVE WHO STATED THAT THEY HAD BEEN RECEIVING NUMEROUS CALLS REGARDING THIS ISSUE AND THAT SHE WAS AWARE OF SEVERAL MEETINGS REGARDING THE ISSUE BUT NO RESOLUTION AS YET AND NO IDEA WHEN A RESOLUTION WILL OCCUR. IT WOULD SEEM THAT BY NOW, IF THE SITUATION IS BEING ACTIVELY WORKED ON, AN ACCEPTABLE REPAIR WOULD BE AVAILABLE! I AM FRUSTRATED AND DISAPPOINTED WITH TOYOTA FOR THEIR SEEMING INDIFFERENCE TO THOSE OF US WAITING FOR THEIR ACTION ON THIS MATTER. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS SITUATION. *TR